Hampton Inn & Suites Memphis Germantown

Best Hampton Inn I’ve ever seen. Located in a quiet, nice suburb. Parking lot was very well lit. We wanted a safe place to stay near Memphis. Stayed the night and then went to Graceland the next morning. Worked out perfectly. Clean hotel; nice breakfast area.

We really enjoyed this hotel and the area. The staff were very friendly and helpful and our room was very clean and comfortable. Tiffany greeted us when we checked in and was very helpful. We also had a small issue with our shower and the man at the desk was very helpful. The area had several restaurants and we felt very safe. We’d stay here again!

This property in no way reflects Hilton values or service. I have stayed at this property multiple times over recent years. Early on, this was a great property. I don't know if ownership has changed or if the slack management practices learned during Covid have tainted the service at this property. Whatever the cause, this is definitely a hotel to avoid. After check-in I was told that the satellite TV service was having problems. This was a Saturday on a very important (to me) SEC football weekend. I was told the problem was a result of the recent hurricane. A hurricane that did not pass through Memphis and happened over one week before my stay. Later, when I confronted the management about this issue I was told that it was not a hurricane related issue. When I asked for an adjustment in my rate due to service(s) not provided, I was told that would take some time and have to come from Hilton corporate. During the stay I learned that this property has continued covid policies relating to housekeeping--every other day only. I had to run down maids in the hallway to get clean towels. And then, there were no English speaking maids to assist me. The furniture in my suite was stained and dirty. One corner of the coach was frayed from what looked like a pet scratching the upholstery. Window shade will not pull completely shut. Better bring your clothes pins unless you can sleep with a spotlight in the window. When I went to the dining room to get breakfast and take back to my room, I was told there were no trays to use. All trays are "in your room under your coffee maker." When I returned to my room there was no tray. Later that day someone came to my room to replace the coffee maker...which was there! I told them I needed a tray to carry food on, not a new coffee maker. I was then told that there were no trays in the hotel. Lies, no help, no communication, no training....if you like these things, this is your property! Oh yeah....Hilton responded to my post on "X" via direct message. Asked for all of my contact information so they could get me compensated for my experience. Never heard back from Hilton. Guess this is indicative of a "top down" issue.

Requested room cleaning 4 straight days with no result. Front desk surly regarding requests. So not coffee refills, no trash empty, no sheet changes. Had to call for fresh towels each day. TV in room worked only sporadically and did not work at all last day. When I mentioned that to front desk upon checkout was answered with a “sorry about that, have a nice trip home”. Totally unprofessional outfit. Have stayed there many times before and hotel was fine. Need to change out staff and management. Will not return again.

The rudest and most incompetent staff we've ever experienced at a Hampton Inn and we stayed at 8 of them this month on a 5,000 mile road trip. Arrogant beyond belief, unresponsive, and the property amenities didn't work either. Had problems with the TV, couldn't get a bar of hand soap, the power went out and they have no generator, and more and frankly they couldn't care less. Stay away