Tru by Hilton Spartanburg

This place is clean but for 163 dollars the mattress are cheap and no in room coffee. The rooms aren't very soundproof either. Breakfast was ok but not great. Staff were friendly. Would probably not stay again for the money. Nice TV and furnishings.

This is partly a review of Tru and also this location since this was my first Tru experience: Tru: A true budget hotel Everything comes in a dispenser: soaps, lotions in the room - even yogurt at breakfast! But it’s a full breakfast The decor is definitely IKEA style and utilitarian Lots of knobs for hanging things, outlets and workspace areas in the lobby for the business traveler You will not get shower cap, q tips or anything aside from soaps as amenities. Housekeeping only comes every other day but the towels were nice and fluffy and enough to get by for that amount of time. I like that there is coffee all day, the decor is happy, free parking and easy to navigate The bed was very comfortable and lots of pillows of different depth - nice and comfy There is no “bar” like you may find in an Aloft - just some bottled wine or beer for purchase in the lobby. This property: Absolutely spotless! (New?) The staff is very helpful and lots of smiles Located next to an Applebees and small mall with a Kohls next door and a good Thai restaurant next door too. But that’s it folks! The walls are a little thin- I didn’t hear my neighbors but did hear traffic starting up outside early in the morning. Net-net - cleanliness is king in my book. Box checked.

Beautiful hotel but nearly deserted. The restaurant was excellent but it was so cold it was ucomfortable. had to go back to room th get my jacket. THere was one other couple there and they also were very cold. Room was very comfortable and staff very friendly.

This review is solely based on your evening attendant Jada who is the most unprofessional person I’ve ever met in a customer service setting! Your rooms are to be cleaned, garbages emptied, beds remade and replenished with towels every other day automatically. You have a sign clearly stating this inside the room. Based on my 6 day stay, the room was done 1x. Yesterday when it should’ve been done, we thought ok, it was an oversight and assumed it would be done today. Came in 11pm to dirty room and at this point no towels as they are all used at this point. Called down to the desk and Jada informed us cleaning is based on request. Not per the sign we informed her and as we informed her that we needed towels, she hung up on my mother. I went down to the desk and automatically received an attitude from her stating she’s been here all of 11 minutes. I explained to her again what the sign said and she questioning me as to why we’re bringing this up the evening before check out. I explained again the sign and at this point no towels. I also advised her attitude was uncalled for as we are the guest and she got increasing nasty. I said provide me the towels and I will take it up with manager in the morning. She said let me get your f-ing towels and goes off to get them. Upon her return, I took the towels and as I walking away I explained she shouldn’t be in a customer service field if she speaks to guest in this manner. She came running down the hall and as I was at the elevator confronted me and said wtf did u say. I went in elevator and said u can take that up with manager tomorrow as im not dealing with her aggressive behavior. Your attendant is aggressive and absolutely should be fired for basically wanted to physically accost a guest!!!! Do not argue with a guest for your own policies and question why I need towels or why I reach out the night before check out. Do your job and I wouldn’t have to contact the front desk.

I had the pleasure of interacting with Robert H. during my recent stay, and he truly made my experience exceptional. Robert was not only accommodating and friendly, but his dedication to providing stellar customer service was evident in every interaction. He consistently went above and beyond to ensure guests were satisfied, showcasing his extensive experience and strong work ethic. Thanks to Robert, I am certain I will be returning to this hotel in the future. His commitment to excellence is commendable and greatly appreciated.