Grand Bohemian Charleston Autograph Collection

This was the first time staying at the Grand Bohemian in Charlotte. From the moment we scheduled our trip everything went smoothly. Adam, the front office supervisor, was amazing. He made sure our trip was the best it could be, and when we asked him if he could take some pictures of us prior to our show, he didnt didn't hesitate on his answer at all. We will not hesitate to schedule our next Charlotte trip there.

The resort is incredible. The staff is amazing and the service impeccable. The rooftop lounge is inviting, the wine tasting is educational and fun. The breakfast cafe is outstanding as well. Every staff member we encountered was courteous, accommodating, and went above and beyond to ensure we enjoyed our stay.

Jace demonstrated exceptional professionalism upon arriving at valet, immediately creating a welcoming atmosphere. His attention to detail and dedication to superb guest services made the experience enjoyable. Mat was also a great help when it came to services beyond valet, explained things in the room and made us feel welcomed as well. Only had a short interaction with Walker upon departure, but he was pleasant to work with as well. They all exhibited great customer service skills making the overall experience of a more luxurious stay pleasant.

One of the nicest and friendliest hotels we have ever stayed in and only for one night! Wish we could have stayed longer. We wanted to stay close to our friends who also were staying for one night as we were both traveling on to Florida the next day. From the staff who helped us with our truck/luggage to checking in and our room. Everyone went out of their way to make it a smooth transition. The place was beautiful, gorgeous art work everywhere. Our room was tastefully decorated, the bathroom was so luxurious! It was such a pleasure.

The customer service here was horrendous and has literally cost me thousands of dollars. I am and have been a Marriott Titanium Elite member for many years and have not had this experience before at a Marriott property. The valet damaged my car (which we were in the process of selling but now it is worth much less). It has very deep scratches in the back wheel molding. It is too deep to have gone unnoticed so there is a driver on the valet team that intentionally hid this from us. I contacted the hotel with pictures but they just point to the fine print that it is my responsibility to inspect the vehicle. When we drove away they backed it in and stood in front of that wheel so I did not see it. Based on the pictures it looks lie it was driven into a low concrete wall or something like that. The dishonesty of the valet staff is completely unacceptable and I would recommend that you stay somewhere else in Charleston. There are lots of other options (there is another Marriott property on this same street if you like the location).