Sleep Inn Charleston West Ashley

I had a room for Thursday night, January 2, 2025, at the Sleep Inn, 1524 Savannah Highway, Charleston, SC, and had a horrible experience. I got the room before noon and shortly thereafter left to attend a conferenced and did not return until 11:30 PM. My significant other arrived soon after 9 PM. I told the front desk that she would be arriving that night, gave her name and requested that she be provided an entry card upon arrival. All went well with this as she arrived and was provided a room card upon which she inquired about parking and was appropriately assisted. When I got in all was well. The morning of the 3rd., hotel staff knocked on the door between 9:00 and 9:30 and was told that we would be out by 11 AM. I, unexpectedly, found out I had to be at my meeting location by 10 AM and so I left the hotel about 9:40. Prior to leaving I went to the front desk and told the attendant that I was leaving, and that my partner would check out by 11 AM. I got to my meeting and at 10:01 I received a phone call from my significant other that she was being told she had to vacate the room. They apparently knocked several times, and she was in the bathroom on the toilet so it took a couple of minutes for her to get to the door. She was also preparing to shower so she was undressed. After being told by hotel staff that she had to leave it was followed up by the arrival of two police officers who repeated that she was to leave the room. The police gave her a couple of minutes to get dressed and move everything out to her car. I had asked he over the phone if I needed to return to the hotel and she said no. However, she was traumatized by having her bathroom business being so interrupted and being treated such that she was no longer a welcome quest, as a result I felt her wrath for several days. The police had told her that they would arrest her if she did not proceed to vacate the premises. A little later I texted her and asked if she was ok. To which she responded "yes & no". By then she was on the way home to North Myrtle Beach. She had planned to get out and see Charleston before leaving the City, but the trauma made that unappealing. Michelle travels all over the world and this the worst experience she has ever endured at any place she has stayed. She blames me for going to the front desk and telling them I was leaving, regardless of the fact I told them that she would still be there until about 11. Regardless, the hotel has a 11 AM checkout time and that is what is expected. I do not ever expect to stay at a Sleep Inn again, and I will advise anyone that asks, that Sleep Inn is not a place to spend a night. Ironically, the town I live in has only one hotel and it is a Sleep Inn. I will insist that anyone needing a hotel room in my town to get a room 15 or more miles away. Thankfully, that is not something I would normally do as I have quest rooms at my house. Joe Hatch, 501 West James Street, Mt. Olive, NC 28365 : 919-252-8631

I will absolutely never stay here again. On July 15th around 9:45pm The front desk lady named “Nicki” claimed my wife called her the “N” word. And said to not tell her how to do her job as well as being very rude and giving her an attitude from the start when she was just trying to figure out why her booked room through Expedia was in no show when calling prior and double checking hours before arriving. My wife is also Asian and checked in with a California ID. I was also on the phone with her listening to the ENTIRE conversation between them. I had then made a second call when another front desk person was on shift to seek for a manager about “Nicki” and had said “Nicki” was not the manager when she pretended to be and lied. I had called the next morning and talked to the manager to only get cursed out and as well as lied saying about the racial slurs to saying he was listening to the entire conversation when he was not around on shift. Again giving me an attitude from the start and talking over me not allowing me to explain and figure out the situation that had happened. I had made a stern voice to try to talk to the manager and was then told “to have a great f**kin day sir” and hangs up. I believe “Nicki” and the manager should should absolutely be fired and the place itself should be reevaluated for a different team. As being military I’m well aware of how to act with respect and how to talk to people on a higher standard. This is absolutely unacceptable behavior.

I never experienced in any hotels like what I have experienced last night July 15. I arrived to SLEEP IN in West Ashley at 9:45pm, a lady in the front desk name Nickie (Manager). My reservation was in No show in the system & according to her she doesn’t know why and it says as per Expedia she can refund me the amount of $98+ even I paid $129 to expedia. Nickie asked to contact Expedia even though in my app it is still active. I contacted Expedia, explained to them what’s going on & told me they will call the property. I said no one will answer you because she was gone from the desk for about 20-30mins while other guests was also waiting for her. When I approached her again to double check if the hotel confirmation that expedia gave me is the same in their system, she said yes. She asked me to pay the property rate for me to be accommodated because that’s the only solution she can do. What upset me, why a manager will be irritated and tell me “DO NOT TELL ME HOW TO DO MY JOB!” and I responded Excuse me, I am not here to teach no one and for sure you know how to do your job. On top of that, to tell me that I even barely understand her ENGLISH. Like WOW! Language is not the measure on how you should treat people. And for sure, this is not the first time someone complains to the front desk attitude, that’s not how a manager should act and speak. And to the management, I didn’t curse Nickie like what was told to my husband this morning when he called the property. Nickie doesn’t have the customer service at all, doesn’t know how to listen and not willing to help me with my situation. I have to rebooked my hotel to the nearest Marriott who has the standard and who knows on how to give a customer service.

Bare bones, road side hotel that's kind of close to Charleston and Folley Beach. Nothing to write home about, but again, it's a road side hotel. The rooms were pretty clean, the beds were fairly comfy and the location wasn't bad. The price wasn't bad either, so no complaints here. It was close to some nice restaurants, including a Krispy Kream, Starbucks and a great brewery called Charlestown Fermentory.

This room had the smallest shower I have ever seen in a hotel. It looked like the space for the toilet & shower had once been a closet. We were given one small bar of soap. The bed was comfortable but the hallway was noisy in the wee hours with people walking down the hall talking & doors slamming. The bright spot was the breakfast area which was very nice & the food provided was good. The last problem was when I checked our receipt to find we were not charged what we were told the room would be . Then I checked our p credit card statement to find another large charge that was not ours. Called the hotel and they offered no help except to say we should dispute the charge "with the bank ". Needless to say, we won't be staying there again.