Hampton Inn & Suites Providence Smithfield

Sandra Shank went above and beyond to get us a room at 1:30am. Listened to all our worries, needs, and frustration, and handled it like a true professional who really cares about being compassionate and respectful. This lady nailed it. Thank you Sandra, wishing you all the best !

Very expensive for what it is. Had to as checkin basic questions that all hotels tell you. Where’s the elevator, what time is breakfast, what floor is my room on. The rooms itself is definitely two-star at best. Toilet won’t flush, no wash cloths. Come on. I’ve said at way better for less. Cost me $225 for one night!

Absolutely a sub-par experience from start to finish. Throughout the four night stay there were no towels available when we asked (on several occasions), no housekeeping services, and our keys were deactivated multiple times. We stayed as part of a hockey tourney and booked months in advance. There was ample time to prepare for our block and the hotel was clearly not full. Our boys were truly quiet and respectful but the staff routinely treated the boys with irritation.

Have stayed here in the past with no issues. This stay indicated to us that the hotel has gone downhill. The halls were not air conditioned and it was in the 90s. Not sure if this was the problem or a more serious problem but there was a musty smell entering the room that dissipated the further into the room we got. The room was very poorly lit. The breakfast was abysmal. The coffee in both urns was cold. There was no cereal that was not sugar coated. There was only gooey white bread offerings. There was an eggy looking omelet thing but did not try it. We will return to this hotel as it is the only option for our needs but will not be looking forward to it.

When pulling into the parking lot we were met with the trash in the parking lot. The 2 pictures were just on both sides of the car, did not have time to take more. Our room had no shampoo when showering, the tv would not work and there was 1 facial tissue in the box. Trying to get help from the front desk was difficult, they were too interested in their phones. When I asked one woman for shampoo and possibly new batteries for the tv remote she answered in a very loud voice "Do you really think I know where batteries and shampoo are?". The man getting a coffee just a few feet away told me "Customer service isn't what it used to be." She did find 1 sample shampoo. There was hair on the sample. Yuck. I found a cleaning lady later who helped us out with all 3 problems. Breakfast is not what it use to be with fruit and yogurt now missing but it was ok. Breakfast attendant was friendly and working hard. With everything I think we will look for a different hotel next November in RI.