Candlewood Suites Sayre an IHG Hotel

Layout and amenities are great but room cleanliness is lacking Cabinet handles were sticky, dirty dishes not cleaned in dishwasher and old food found in a bag on floor behind nightstand. Used wet washcloth was hanging in shower head, floor needed a cleaning and object was rattling around in garbage disposal. Kitchen faucet was so loose it spun around, bathroom door could not close all the way. Beds were comfy thankfully

Check in: The lady is friendly once you can get her to the desk, and will use whatever card is on the computer, no verification. (This opens people up to ID theft) You WILL have to ring the bell, as in staff do not pay attention to the desk. No amenity on check in (Diamond Elite member). Stay: Dishes were in the dishwasher, so, if you see empty cabinets, that is why. The toilet clogged the first morning. I asked for a plunger, they actually left a dirty used plunger at the door of my room to use. Check out: My room was reserved from April 1-3, and I extended a day too the 4th due to a delay at the customer. I had to check out on the 3rd due to business needs. I attempted to check out at 1130 AM, and was refused a receipt. I was told they would E-mail it to me after they check me out on the the 4th. I said "but I am checking out now" The guy said no, you will be checked out tomorrow. This creates an issue ethically, in that my receipt also shows that I checked out on the 4th, but I actually checked out on the 3rd. It is also an issue for my time accounting with my company, in that I was physically 4 hours away on the 4th, and that will have to be verified since it is my word against the hotel. The keys were handed in on the 3rd. Some hotels will push to charge for the extra night if you leave early, but few actually do, in consideration for lost business vs a one night charge. The ones that do, will check you out, provide a receipt, and add the night to your bill, and not care if the guest returns or not. In this case, this was an extra night that I extended, but was told I needed to go to another customer. The hotel felt the need to charge for the extra night, and gouge to get the extra $100, at an exchange for all future stays. (100% guarantee that I will be staying in the area on a regular basis, and have over the last 3 years.) There are better, and more honest hotels in the area. I have sent an email to my company regarding the issue, hopefully to keep others from staying here due to business needs. I also can not, in good conscience, recommend others stay here either. Hotels that gouge, and lie about your check out, show a lack of ethics, and make you wonder what else they are not being honest about. They don't need the guests anyway. They are already charging for empty rooms. If IHG condones this behavior, then I will go to the other brands more often, and only stay at an IHG property if no others are available. I recommend others do the same. Money is tight right now, and this hotel is priced for Middle Class. Extra charges for services not received, and refusal of a receipt on actual check out should be a serious concern for both the authorities, and the traveler. Arbitrary check out not conducted by the guest, but dictated by the hotel is an issue. The grill area is not in good repair, or clean. Have not felt comfortable back there the last few stays.

This is the only option in Sayre that I know of with a full-sized refrigerator and a decent kitchen. It is truly a suite hotel, but it is not a 5 star resort. Staff were always friendly and the Candlewood Cupboard (small store on 1st floor) was convenient. The laundry room was small, and was sometimes overwhelmed on weekends and weeknights. However, it is larger than facilities in nearby hotels and there is a coin-laundromat across the street if things get really desperate. It is also pet-friendly, which was a huge plus as we travel with our dogs. We stayed here regularly during locums work at the nearby Guthrie Clinic and it was comfortable enough for our 2 week stays. The hotel was usually quiet enough to get a good night’s rest, except for one weekend when there was an racing event nearby and the guests were a rowdier crowd. We’d definitely stay here again if we were visiting the area.

Had the misfortune of staying here for two weeks. In general, the hotel is in desperate need of an update. The common areas are well worn and despite the pledge of keeping a clean facility, floors were dirty, elevator was particularly unkept, garbage and dirty towels littered the hallways. Room was in the same state as the common areas. Room had received only a superficial cleaning. Make sure to wear shoes or slippers at all times. Furniture should have been replaced years ago. When staying for extended time rooms are only cleaned weekly. You have to ask clean towels at the desk every day. When we complained about a roach in our room, we were accused of being HOSTILE.

Staff at check in were very friendly. Very spacious hotel with a sink, full size refrig., and dishwasher. Beds & pillows were comfortable. No free breakfast provided and no pool available. Place was a little pricey.