DoubleTree Suites by Hilton Hotel Philadelphia West

This hotel is terrible! My son and I had to leave and stay elsewhere. There was dried vomit on the wall of the bathroom, I don’t think the rooms or the common areas are ever vacuumed. Sheets were stained, and there was no box spring cover. We were there for a sports tournament and another person traveling with us had a cockroach in their room. The employees seemed unfazed by it all. It wasn’t just our group, there was a man complaining and leaving the hotel due to the conditions when we were checking in. There are better options near by!

I stayed this hotel before but shocked how it is getting worse and worse. First room had a broken AC, no breakfast even if you are a Hilton Diamond Member, they don’t care about loyalty .. Clinex etc was running out in the room, takes a while to get extra towel. Kids running and yelling on the floor at the weekends. It used to be a coffee in the lobby at the morning. That is gone too. But the worst is the attitude of the front desk agent. Rude and charged my card again for full night even I prepayed. She didn’t even stay sorry. Avoid this, there are much better hotels for this expensive rare.

Checking in was breeze with Tyrone! He was great checking us in. Told us the ends and out of the hotel. Even encouraged us to participate in the judging of the gingerbread house competition that they had going on. Tyrone is a great asset to the hotel. Also at the bar Mr. Anthony was great with this service. He is also a great asset to the hotel.

Tyrone is a great front desk specialist. He helped us with everything we needed. My husband and I come all the time. We will return next weekend. Tyrone is polite, professional, efficient, and fast. We love the size of the suites. As Diamond members, we appreciate being treated very well by Tyrone. Thanks.

WARNING: DON'T STAY AT THIS HOTEL. Booked stay for a Xmas party nearby in Bluebell. Lobby & common area are decent enough but our Rm, #435 was disgusting & in need of major upgrade. We didn't even want to stay overnight so went to our party, came back, & checked out by 11pm. My husband brought a UV light with him; the dirt & stains were disturbing. Stains on headboard, furniture, rugs. Shower wasn't cleaned enough, shower faucet didnt work right, hvac unit loud, nightstands wood veneer chipping off, dust etc. Felt more like a cheap run down motel. We couldn't imagine sleeping in that bed. Our rm looked over interior atrium where kids were running & screaming in hallways & Lobby at 10pm (clearly could hear them in our rm). Called next day to voice my displeasure. Manager said they are scheduled for major renovation & will become an Embassy Suites. Definitely needs it!!