Hampton Inn Pittsburgh Monroeville

I arrived to find the Nastiest, Dirtiest, Greenest Pool I Had Ever Seen!!! The water was thick and slimy. The Pool Man said, “We had it Inspected just yesterday, it’s fine, we passed inspection.” He had Lied and he Closed for a few days. To my surprise it was reopened and the water Remained Green and Nasty.

We had travelled all day. When we were detoured to come through Pittsburgh, there was football traffic and it started pouring down in buckets. We are regular Hampton Inn customers so we stopped at this hotel. My husband and I came in to find that there were no rooms available due to the football game. My review is this: The two gentleman at the front desk- Bill and Khalifha could not have been kinder to us. They sat us down, offered us water and snacks and gave us listings for other hotels in the area. We were exhausted and had to drive another hour and a half to find a room, but their kindness helped us get through it. God bless them and we are so glad we met them at your hotel!! Bob and Debbie Rogan Giard

Housekeeping is terrible. Understaffing has supposedly been an issue for the last couple years according to one of the housekeeping supervisors. The personnel at the front desk are very pleasant and helpful and admit that rooms are not being cleaned in a timely manner even when services are requested. This situation really needs to be addressed by the owner(s).

Housekeeping is understaffed, overworked. Rooms not cleaned thoroughly. Dog urine in the lobby, not cleaned while I was there 2+ days. Furnishings and linens are tired - surfaces and floors in the room not wiped down. Wasn't expecting new, but won't stay here again as it just wasn't clean. Diamond member. Bring your Clorox wipes! Be careful with virtual check in. They aren't synched right with housekeeping. Hard to find entrance and exit. Monroeville needs help with hotel selections.

Stayed here for couple nights while at a conference and this is not what a Hampton typically has to offer. The only Hampton thing about this place is the complimentary breakfast, but the seating space is quite small and its a large hotel so there is no seating available most of the time. Also the coffee is always out. During our stay there was a group that basically camped out in the common area and took up all the tables with their own food trays and had the place all to themselves without any consideration to other guests. The place is tired and has all kinds of stains on walls and carpets. Its also full of pets when we were there. Our room was also missing items when we checked in and there was no one that could help us when we checked in so we had to wait for things until the next day. Pool is poorly lit and quite dingy. I'm a Hampton fan but You definitely don't get what you pay for at this Hampton.