TownePlace Suites by Marriott Pittsburgh Cranberry Township

So let me preface this by saying I am a LT titanium member, with usually 80-100 stays a year. I stay at all ranges of Marriot’s from Fairfield to St. Regis and Ritz Reserve. I say this so you’ll understand, I know what I’m supposed to be getting in terms of service and my expectations of “select” property like Townplace is not what I would expect from a JW. My stay at this location was below average, and it wasn’t for the usual reasons. Something’s a hotel just cant help, like age and appearance. A room that hasn’t been update in 10 years can only be so clean, and so functional. I accept that. I accept that a hotel might be short staffed, it is what it is. I almost never leave a negative review because typically most things are easy to look past. So with all that in mind, I have to say I have never come to a property where the employees truly just didn’t give a sh…. Some Examples: 1. I asked for a luggage cart because I had a lot of stuff to bring in, as it was Christmas. The front desk attendant, said “oh yea, there should be some out there in the front. When I told them there weren’t, He looked at me and shrugged, “Guess there all out then.” And went back in the office. Its not the fact that there weren’t any carts available, I get it, it’s the attitude and the “tough luck” mentality that was displayed to the guy with a full car of luggage and gifts for 5 people. Now here is where the brands come into play. At a Townplace, I don’t expect them to go above and beyond by helping me with my luggage or even offering to call my room and let me know when one becomes available. Just some basic courtesy would have went a long way here. I ended up waiting in the lobby for 15 minutes until I saw someone bring one back and I was able to snag it. I also observed at least 3 other individuals waiting for bell carts during my stay. You’d think at an extended stay targets location, targeted for a hockey rink like this one, they’d have more than 2 carts but that’s another issue. Since this was the first 15 minutes of me checking in, I honestly was gonna chalk this up as a one off, you know sometimes things don’t work in your favor, it happens. But this was just the beginning. 2. The shower head in my room leaked and the metal drip beneath it was loose. So it literally made this loud “DONG” every 3 seconds. The worst part was that it was random, it would drip for 10 minutes, then stop for a hour or 2, then happen again. I called down to complain, no one ever came to look at it. I could have forced the issue, but once again I did not because at this point, I just wanted to be done with place. 3. Upon checking in, I was asked if I wanted housekeeping. I said yes. We had a 3 night stay. The first night, no one cleaned. I was like ok, maybe they do every other day cleaning here, no biggie. The 2nd night once again no cleaning. I called down to the desk, and they said, Yea they should have been cleaning your room. But here is the best part, The guy literally said, “Yea I got here at 5, I don’t know what happened with housekeeping before that.” Hahahah, you’ve got to be kidding me. At this point, the service is so bad, im actually finding it kind of funny. I then ask him what do I do about towels, since we are all out and we placed them on the ground anticipating them being switched for the 2nd day. Dude said, yea just come on by the front desk at some point, and ill give you some. Now I get they might be short staffed, but at this point, they could have at least brought up some towels to the room. To sum it all up, it was almost impressive how bad the service at this hotel was. The sad thing is, most of this can be fixed. I don’t know if they need to replace James Sherman, but they definitely need to let go of Doug. Like I Know it’s a Townplace suites and not much is to be expected, but come on guys this service was laughable. If in Cranberry, I’d recommend the Courtyard, Residence Inn, or Marriott over this place even though this is the newest. Honestly just stay at the full service Marriott, its generic but at least the service is aight, and the price are usually the same. IF you need the kitchen, go residence inn.

Titanium Status here. Arrived to the hotel in the middle of freezing rain. Checked in - got room assignment - then I had the audacity to turn back to ask "hey, could I get a bottle of water?" Terrible weather, I don't want to go back out. You would think I asked for a bottle of gold. Clerk explains to me company policy that because she gave me points - she cannot give me water. Laughable - I asked for the Manager and had their policy explained to me again. Tone Deaf. You are in the HOSPITALITY business. There are other choices - you decide fellow travelers.

This is a very clean, nice long stay hotel. You will not find tons of frills, however, it is clean and the mini kitchen is very nice when staying for a long period of time. I have stayed here multiple times and the front desk. Staff makes it easy to check in and there are plenty of restaurants within walking distance.

As a loyal 20+ year Gold Elite customer of Marriott, I must speak up about our stay at this property (Conf nbr 90747). First, I could not make the room phone work: troublesome in an emergency. Secondly, there was considerable evidence of mold in the bathroom. Black caulk in the shower. And I don't want to know what's under the metal plate in the shower. The local health authorities should see that.

Stayed 1 night April 23rd 2024, located just off the highway 20 minutes from downtown Pittsburgh. Stayed at this hotel as we were headed back to Canada in the morning and brought us out of downtown morning traffic being north of the city. Arrived to a big complimentary parking lot with a nice patio at the front. Check-in was quick and easy. Doug was very welcoming and explained the amenities and local eats in the area. Lobby was very clean with a dining area and business center. Room was nice with full fridge cooktop and dishwasher and dining area that seats 4. Very comfortable beds and pillows and a terrific shower with tub. The breakfast in the morning was decent with hot omelets and sausages and a waffle station. Fresh juice, milk and yogurt available, along with cereals and coffee. Will definitely stay again when I'm back in the Pittsburgh area and will recommend to friends going down for sporting events.