Crowne Plaza Suites Pittsburgh South an IHG Hotel

Having the loss of a family member, we contacted the catering dept to schedule a luncheon. They were so extremely kind, accommodating and very sensitive to our situation! The food and service was stellar! I can’t thank them enough! They made a sad situation brighter and we’ll be forever grateful!

We have family in the Pittsburgh area, so we visits the town often. We have stayed at the Crowne Plaza three times now and it has been consistently nice. The rooms are clean and have good amenities. The staff is always friendly and it’s in a good location. Lots of restaurants nearby and across from the mall. I went through Hotwire to get the best deal. It’s one of the better hotels in the south hills area.

Very quiet and good location. The staff was friendly, even when we checked in at almost midnight. We stayed with our dog, so we stayed in a pet friendly room. The room smelled of dog urine, we reported to the front desk so we would not be blamed. The room was very quiet and our dog was able to sleep through the night. The sheets were dirty, crumbs and a wrapper were found by me. Bathroom was okay and simple. Pet relief area with waste bags!

This is a really great hotel! The staff at check in was friendly and helpful from the moment we stepped in. Our room was spacious and very clean and included a ton of USB charging ports which is always nice cause I have several devices to charge. The beds were super comfy with down pillows and of course very clean. The shower was big too and included all natural hygiene and skin care products. Breakfast was amazing they actually have a proper kitchen/restaurant at this hotel which made things very convenient! I was able to enjoy a proper a night cap at the bar before bed. After breakfast I crushed a workout in their state of the art fitness center and then bobbed around in the out door pool for a while, the pool was super clean and the water was perfect! This hotel is right across from a huge shopping mall as well as serval excellent restaurant and fast food options, the location is ideal! I will definitely be staying here again!

We stayed here with our family for two weeks in February, and had been back to this hotel many times before. Location is great for the South Hills and nearby suburbs. Malls and restaurants close by and it's only about a 20-30min drive to downtown depending on traffic. Building itself dates back from the 70s but there has been a good effort to keeping it looking updated. Rooms are a good size and functional, if looking a bit 1990s. Wifi was good and plenty of plugs for charging. Front desk staff was great, very friendly and chatty and engaging. There's a small shop behind the front desk for drinks, snacks, and a few sundries. Also a restaurant on-site though we never tried it. The major letdown was housekeeping. It was so bad it was comical. First couple of days was okay but then we began to have issued with skipped housekeeping. We'd get back to the room and it wasn't done and we'd ask and find that housekeeping has gone home. At one point a front desk staff person (who I only saw one particular day) told us that there is no housekeeping on weekends, a policy she said that has been in place for a long time. I told her we had stayed at the same hotel last August and received housekeeping every day and she told me that was impossible. I guess I must have dreamed that! Needless to say, in the days that followed we began to have less and less housekeeping until the final 3-4 days of our stay we had none at all. The front desk staff explained that they prioritize rooms with people checking in, that they were short-staffed and heavily booked. Which may be the truth, but not much consolidation to us especially having a small child. To their credit the front desk staff tried. They gathered towels for us, toilet paper, and other sundries every day and left notes for housekeeping to make up our room. But the notes were ignored and our room was skipped. Seems housekeeping may report to another manager who didn't listen. Or maybe there is no manager. Who knows. At the end of the day the front desk staff was apologetic but there was no sort of compensation offered. First time ever for us to experience something like this, including having stayed in the same hotel multiple times. Can only guess that there is some sort of personnel issue going on that's out of control. Unfortunately for us it means we won't be staying here again. We'll probably stay in one of the 3-star suites in the area which is similar or lower cost. They have limited housekeeping but at least it's predictable and we can plan for that.