SpringHill Suites by Marriott Portland Hillsboro

Staff is incompetent. I stayed at Springhill Suites Portland Hillsboro from Nov. 24-26. I was traveling with friends, a married couple. We were staying at this hotel for the last leg of our Oregon trip from California. The front desk charged my debit card $12.00 for parking when I did not even have a car or give them vehicle information. My friends had made their room reservation and I made mine separately. We arrived together in the car they rented at the airport. My friends were charged for parking. I did not discover the charge until November 30 when I was going through my bank account. I looked at my emailed invoice and there was a charge for one of the nights for "daily parking", I immediately called. The person who answered (Gracelda) said she would take care of by reversing the charge and would send me a new statement. I trusted that she would take care of it. Days went by and I decided to check to see if in fact the $12 had been reversed. It had not! No email either. I will cut to the chase and let you all know that after finally getting a $12 reversal Sunday, December 8th in the evening, I then woke up to a $24 charge to my account the next morning. In the end, I made 7 phone calls, spoke to 6 different people until finally got the $24 reversal/credit to my account...15 days after I checked out of the hotel! Oh, and I forgot that I also made a phone call to my bank this morning, December 11, because when I told Maria, the supervisor, that I still had a $24 charge on my account and NOT a credit, she told me to take it up with my bank. Unbelievable!

There was only 1 staff at the front desk and she was on the phone helping the other customer. Hence, we were kept waiting for at least 15 minutes. The hotel exterior looked good but lobby was outdated, very old style decor and looked dull. Room was spacious but very old style decor, dull color. Carpet looked dirty. I am sensitive to dust and I itched quite a bit after I got into the hotel room. The air-conditioner is the very noisy type when it was running. We stayed at AC Hotel by Marriott at Beaverton which was far much better: modern, stylish, clean , good service. Rate for the 2 hotels were basically the same, I would definitely not going back to SPRINGHILL Suites.

We have another location that we stay when we go to Oregon (which is frequently) but this time we wanted to try something different. Didn't work out. There were problems. While this place was clean, the "sofa bed" was actually a twin trundle. We were also charged $6.95 twice when there was free internet because they said both my husband and I bought enhanced. No we didn't, but it didn't matter and they wouldn't remove the charges. Oh well, $13 is small enough we can write it off, but so goes our business not with the Marriott, but definitely with this location in Oregon. We will not be back. Keep the $13.

We lost power during the big storm that hit Sat 1/13/2024. Lots of ppl without power and Springhill Suites had a couple rooms left. We ended up staying 2 nights and we were happy with our stay. Diane, Mariah, and Maria were all gracious and helpful. The indoor pool and jacuzzi were popular. The free breakfast was filling. Self service laundry was nice. The fitness center is kept clean and tidy. Overall, it was a good choice and we would recommend this hotel to friends and family.

Nice and convenient location. Nearby the hotel is a lot of restaurants and places to eat. Not too far from a Trader Joe's is a plus. Clean room. Totally typical and expected of SpringHill Suites facility. Friendly front line staff. Did not try the breakfast as we had to leave early.