Courtyard By Marriott Portland Hillsboro

One person on staff, I appreciated the availability of e-key but with the only person serving food no one available to tell you if you don’t go down the correct hall you can’t cross over to the other hall to get to your room. Near hospitals. Tucked away but still close to highway.

I cannot believe this is a Marriott hotel! First let me start off by saying that we were greeted very well at check in. The staff was very friendly and helpful. But once we got to the room I was absolutely disgusted. I am not normally a really picky girl when it comes to hotel rooms. We were only there to sleep and then back to our travels the next day but the room was disgusting. This hotel was the most expensive out of the 3 that we booked on our trip and by FAR the filthiest(and this includes a stay at Motel 6)! The shower doors were very dirty with soap scum. The bathroom shower had big black LONG hair in two different spots on the floor. The hair continued in the corner of the bathroom tiles. These weren't like little hairs that maybe got missed by a broom and a mop, these were very long hairs. There was hair in the sink of the bathroom and there was a BIG patch of mold in the upper corner of the ceiling. All of these problems were in the bathroom. One of the places that should be the cleanest. Also, they tell you that breakfast is from 7-10, but be prepared to order and pay. It is not complimentary. They do have complimentary coffee, but no creamer. If you are a coffee drinker, hope you like half and half because that is all they have. There was a lady at the desk when we were checking out trying to get a room and it was mostly full and I ALMOST told her not to bother, stay somewhere else. I have been told my locals that the Holiday Inn Express is very clean!

I am a Lifetime Titanium Elite (which no longer exists) less than 1% of Bonvoy customers reach that level. I asked for a 1 pm checkin and a noon checkout when asked via the app. Arrived at the hotel at 1:27 pm and was told, you are not an Ambassador, if you want to check in (there is a $20 charge), so pissed off I left. Called the Elite hotline and they were going to get me another room, but I decided to just stay at the Courtyard. HERE is my point, if you are an elite member, DO NOT EVEN THINK OF STAYING AT THIS HOTEL!!!!!! I personally will never EVER come back here, sad too to be treated this way, know that I am spoiled, but why would you not just let me check in. Piss poor customer service, 2,577 nights at Marriott hotels in 24 years

Hotel was fine and front desk staff helpful. Hotel area has plenty of food choices. The hotel lacked much for breakfast options which was a disappointment Bed was comfortable and the room is spacious and it was quiet. Shower had good water pressure.

Horrible front desk! Sketchy Parking lot... Seem to lack security... Rooms are smaller but updated beautifully... but due to the front desk experience, we won't be back. Incredible rude, didn't seem like they had any desire to be there. Quite unfortunate because the rooms are beautifully done. I had stayed at this hotel 6 or 7 different times prior to this experience.... but their complete avoidance of the issue (Charged my account 3 times for 1 room for 1 night... booked direct thru their site and I'm a Marriott member.... Sad. Very Sad.