Holiday Inn Express & Suites Tulsa Downtown an IHG Hotel

We’ve stayed here several times over the past year when we are in town for Drillers games. This past visit our room (namely the bathroom) was not very clean and 2 of the 3 days we were there, housekeeping never came even though we were gone for 4+ hours. The one day they did, it’s because we specifically asked the front desk to tell them to come. The restroom had disgusting white stuff caked on the floor by the toilet. I thought it was just a stain or something, but it came off on my sock. The employee working on Sunday sat with her boyfriend in the lobby the ENTIRE day so when we needed something, we had to go to where she was sitting in the lobby with him which was incredibly unprofessional. The entire day when we would go in and out (roughly 11am-5 or 6pm or later), she was never once at the front desk and there was never a time when we saw her without him. Note: if you’re going to offer coin-operated laundry facilities, it makes no sense to have a cashless front desk and no way for guests to get change. The laundry room and first floor restroom are insanely hot. Not sure if the heater was only on in those rooms because the neighboring fitness center was fine, but it was unbearable in there.

Friendly staff, perfect location for downtown access, super clean facilities. Only negative would be the noise from the railroad tracks but that will be the case with any hotel in this area. Cannot express enough how every interaction with the staff was above and beyond expectation.

When I booked I requested a first floor room and no feather bedding, I am allergic to it. I was told they do not have feather bedding. When I checked in she gave me a 3rd floor, but promptly switched it when I restated my first floor request. I always check bedding immediately, and there were feather pillows. The sheets also had hairs all over them. If you have allergies please note the staff does not know they have feather pillows. The room was not very clean, and there were many ants. Just a few when we checked in, but by morning we noticed many more. Not a very pleasant stay, but we were basically stuck for the night. They refunded our parking fee to compensate for the ants. She stated they tend to come in more when it rains.

Husband and myself are staying for a work trip at Holiday Inn Express Downtown Tulsa. We where booked Monday - Thursday for my husbands work and we decided to extend our stay through Saturday. We arrived Monday and I noticed that the AC unit was making a horrible sound and would not turn off. When you press the off button on the unit the motor continued to run. I went downstairs to the front desk to ask for service. I was told that maintenance would be up to the room Tuesday morning. Mid morning Tuesday, I returned to the front desk to remind them of our issue and was told that he was asked to run shuttle and would be up when he returned; he did not. I went to the front desk a total of six times asking when he would be to the room to check the AC ( I'm working from the room while my husbands in training). NO ONE SHOWED. Finally we left for dinner at 5:30 Tuesday night and again I asked about service, they said he would be right up. We returned to the room at 8:30 with the same issue still. Here it is Wednesday and I again went downstairs to ask about service. He finally made it to the room at 10:10 am to check the AC. "The motor's going out and needs rebuilt. We can move you rooms" per maintenance. I told him that would be fine and we moved down the hall. After moving all of our stuff I went to the front desk to turn in the old room key. I stated to the woman behind the desk that we requested service on the AC Monday night and it was now 11 am Wednesday and we were finally accommodated. For this I requested they comp the Thursday and Friday night stay for the inconvenience they caused; working from the room and dealing with non-stop headaches due to noise. I was told "We do not comp rooms. I can offer you points for another stay". This might be good for some but we do not travel and that does us no good. I told her this and asked to speak with either a supervisor or manager. SHE IS THE GM!!!!!!!!!!!!! I'm baffled at this point; you really think treating your customers like this is acceptable? I have never been rude when asking about service nor did I make a rage demanding another room. All I wanted was for someone to look at the AC when we arrived 3 days ago.

Loved the hotel location, amenities and cleanliness but they don’t inform you of the $19 per day parking. Non residents of hotel pay $10 per day to park in the same parking garage and oftentimes the parking availability is far and few between because of downtown events.