Hampton Inn Oklahoma City Edmond

I've been a Hilton Honors member for nearly 30 years, and I've NEVER had an experience like this. Our room was in the middle of a floor under remodeling. The smells were awful. We had to call for tissues, a privacy placard, towels, and cleaning service because our trash cans were overflowing. They NEVER serviced our room the entire three nights. We asked for the manager, and he was arrogant and rude. He accused me if throwing the room keys at the CSR when I threw them down on the table surface! After we checked out, we were charged more than our confirmation... he blamed that on taxes. I later called Hilton Honors and was sent to a foreign call center. After disclosing the reason for my call, I was sent to an "escalation department." After 15 to 20 minutes with the escalation center, I was asked to hold; around 5 minutes later, the line was disconnected. I then called Hilton's corporate office, explained the situation, and was forwarded directly to the SAME foreign call center! I will be changing ALL hotel reservations for another upcoming trip to hotels OTHER THAN Hilton hotels, and I will be closing my Hilton Honors membership. I don't know what is going on with Hilton's standards, but I will NOT accept this poor quality of service when I'm paying market prices for hopefully a safe, clean, quiet hotel. I could have received better quality at a Motel 6!

I'll start by saying I did not stay at this hotel, so I cannot speak to things such as the cleanliness or service during you rstay. But, my experience dealing with them should be shared due to the unhelpful and unpnrofessional management. I booked with this hotel for a weekend for kids athletics. I needed a bigger room than originally booked, so I called the hotel to see about upgrading. The rep canceled my existing reservation and told me I could go online to book a larger room, which I did. The week before our trip my daughter got injured and we had to cancel the reservation. The following week, we were charged for both rooms. The manager of the hotel was unwilling to consider any sort of refund for even one of the rooms, would not listen to any of my reasoning, acted very smug and arrogant and treated us pretty poorly. On top of that, Hilton 'corporate' was of no help, and continued to refer me back to the location. We stay at Hiltons regularly, I'm pretty disappointed and will probably look to other brands in the future when possible. We travel a lot for sports, and will be sharing this experience with the rest of the team as well.

We have stayed at this hotel many times over the last few years and have watched it go steadily down. We always request a digital key so it’s not necessary to stop by the front desk. That proved to be a wise choice on our last visit. The three young ladies at the front desk didn’t have time to quit their chatting and speak to us. 1 and 2. The first thing that greeted us was an odor as we entered the room. Thinking it just needed circulation, we turned on the heat unit. No luck but we had friends coming so quickly unpacked and went down the hall for ice. A while later we discovered that even though we used the plastic bag in the ice bucket, the bucket itself had leaked all over our things on the counter. 3. The next thing was the toilet stopped up about 10 pm. My husband went down to the front desk to ask for a plunger. The answer? Another guest had borrowed the only one they had and when they brought it back she would call us. No call or plunger. 4. At 6 am the next morning, both our phones and watches sounded alarms for a tornado warning. In Oklahoma, we don’t ignore those warnings. My husband grabbed the phone to find where the hotel safe room was located. The phone wasn’t even connected! He then quickly went downstairs while I gathered valuables. Their safe room? The laundry room. At least the hotel was far from full 5. Check out the next morning was about the same as check-in. 6. No need for them to ask us to come back. There is a reason they have the lowest rates in town. It’s a two star hotel. I didn’t mention the faulty HVAC unit, or the worn and scarred furnishings.

I was disappointed with this Hampton in 2023. The room had hair in the bathroom. The chair was dirty. There was a toothpick on the floor. I wiped the stool and the wipe was dirty. At check in, the desk person called out the room number. Other hotels will write it on the envelope of the card. Saying the room number out loud is a serious safety issue. The breakfast was mediocre at best. We stayed there again October 2024. Also disappointed. I don't know why we did it again. This time our room was not cleaned until after6 pm. It seems the staff did not show. In cases like this, management must step in. Also hair everywhere. The air didn't work. this is it. I would have stayed at Fairfield or holiday inn, but they were sold out. I think that's a clue about this hotel. This is not up to Hilton standards at all!

The front desk attendant was extremely helpful when I called for batteries for the remote. Within five minutes, my TV was up and running. He was both kind and hardworking. The room was spotless, the bed was comfortable, and the shower was clean and fully stocked. The area felt safe, and there was ample parking, including handicap-accessible spaces. I would definitely recommend staying here.