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Residence Inn by Marriott Toledo West

3554 Secor Road Toledo, OH 43606

6.4

Guest Rating

17 reviews
pet fee
$85 pet fee
pet allowance
2 pet maximum per reservation
pet size
75 lb. weight maximum

Residence Inn by Marriott Toledo West is a traveler's favorite pet-friendly hotel in Toledo, OH. Residence Inn by Marriott Toledo West welcomes 2 dogs up to 75 lbs. with a pet fee of $85 per pet, per stay. This fee will be collected directly upon check-in. A convenient pet relief area is located nearby. Both dogs and cats are welcome. Enjoy peace of mind knowing your pet will be as happy and cared for as you are throughout your visit.

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Hotel Amenities
Pet friendly
Free Wifi
Free car parking
Parking
Wifi
Pets allowed

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What People Are Saying

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B2386LXchucks

5 months ago

2/10

This hotel had no hot water! Called front desk at 5 PM and was told a lot of workers check in at that time and many take showers so I should wait…. 7 PM no hot water…..9 PM no hot water. 6AM next morning….. no hot water!! Different person at front desk - told me the same thing that many people are taking showers at the same time! After returning home a week later I called and left a voicemail with Eric, the General Manager - never returned my call or contacted me. Avoid this hotel!

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peg2148

a year ago

4/10

I am very disappointed with the residence Inn Toledo West! I booked one night before a doctor's appointment that we had waited over a year to get, so sleep was VERY important. The room's AC was either running way to cold or way too hot. We would turn it down one degree and suddenly it was burning up, same when we tried to adjust due to the warm room. Additionally, the fridge motor made a loud sound throughout the night cycling on and off, keeping us up much of the night. I stopped by the front desk to speak to the manager in the morning and was told Kelly, the assistant general manager would not be in until 10-10:30. Since we had to leave for the doctor's appointment, I left my name and number ( and my husband's who is a Platinum Elite member in the Marriott Convoy program, who booked the room). It is now 5 days later and I am still waiting for someone to call. I had made a video of the fridge running to share with them and played it for the lady who was working the front desk. Obviously, she didn't pass the message to Kelly or Kelly doesn't care about their customers. The breakfast was also not up the standards I would expect from a Marriott. They had premade cheese omelets which were just awful and Jimmy Dean microwaved sandwiches which were chewy and awful. I do not recommend this hotel.

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532tavas

2 years ago

4/10

Subject: Disappointing Experience with Assistant General Manager Kelly at Marriott Hotel I recently had an unfortunate experience at a Marriott hotel, specifically with the Assistant General Manager, Kelly, that has left a sour taste in my mouth regarding the brand as a whole. My party and I made an online reservation for the night of September 23rd, only to be informed upon arrival that our reservation was mistakenly logged for the previous day. Although we asserted that the error wasn't on our part and could have been a system glitch, Kelly insisted that we would still need to pay for the prior night that we did not book or utilize. Faced with this dilemma and already present in the city, we felt compelled to go ahead and pay for an additional night on September 23rd. My intention was to address this issue with the front desk the next morning, hoping for a resolution. However, Kelly maintained her stance that the duplicate charge would not be reversed. What was even more concerning than the financial setback was Kelly's attitude during our interactions. She was not only unaccommodating but also displayed rudeness and condescension. Astonishingly, she even smirked while stating that we would not be refunded. It's disheartening to witness such a lack of customer service proficiency, particularly from someone in a leadership position at a renowned hotel chain like Marriott. This experience has not only influenced my decision but also that of my business; neither will be utilizing Marriott's services in the future. We will be actively seeking a resolution through our credit card company and are considering other channels to voice our concerns. It is crucial for Marriott to understand that while the issue of double payment is significant, the larger concern here is the grievous lack of professionalism and courtesy shown by a senior staff member. For a brand that prides itself on hospitality, this incident has been a stark contrast to the standards one would expect.

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roeslers

2 years ago

10/10

I am aware of the earlier negative reviews, which almost made me skip this hotel, but it was the best option for us and I'm glad I chose it! It was sparkly clean and seemed like a brand new hotel. Maybe it was remodeled or something over COVID but everything about it was pristine. Super-nice breakfast, spacious rooms, quiet, very clean rooms and public spaces. But best of all was the front desk staff, particularly Silk Foster, who were so super-nice, friendly and welcoming. Would definitely stay in this hotel again if I were in the area. It may be our new base of operations in Toledo.

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bwwilliams65

3 years ago

10/10

Great stay for long weekend. Booked several rooms for an athletic team. They were able to accommodate us well. Located right off the interstate and near several restaurants. Large lobby. Breakfast was typical buffet items. Rooms were clean. Worked well for us.

Pet Policies

Yes, Residence Inn by Marriott Toledo West is very pet friendly.
Residence Inn by Marriott Toledo West welcomes 2 pets per reservations
Residence Inn by Marriott Toledo West welcomes pets up to 75 lbs. There are no breed restrictions.
Residence Inn by Marriott Toledo West does allow cats.

Pet Fees

Residence Inn by Marriott Toledo West has a $85 per pet, per stay pet fee.

Pet Amenities

Yes, Residence Inn by Marriott Toledo West has a nearby pet relief area within walking distance.

Where You'll Be

3554 Secor Road Toledo, OH 43606

Important Information

Optional Extras

Covered self parking fee: USD Free

Pet policy details:

  • Number allowed: 2
  • Weight Limit: 75
  • Fee: $85 per pet, per stay
  • Payable at property

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Hotel Description

Residence Inn by Marriott Toledo West is located in Toledo, within 4.2 miles of Tamaron Country Club and 4.4 miles of Toledo Botanical Garden. This 4-star hotel offers free WiFi. 20 North Gallery is 5.9 miles away and The Valentine Theatre is 6.1 miles from the hotel. Toledo Museum of Art is 4.5 miles from the hotel, while Fifth Third Field is 5.7 miles away. The nearest airport is Toledo Express Airport, 14 miles from Residence Inn by Marriott Toledo West.

pet fee
$85 pet fee
pet allowance
2 pet maximum per reservation
pet size
75 lb. weight maximum

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