TownePlace Suites by Marriott Cleveland Solon

Most comfortable beds, best in-room kitchens, best breakfast, best staff; just an overall fantastic stay. I’ve lived in and out of hotels for more than a decade, and I’m thoroughly impressed. Onsite laundry service or self-serve. Suites feel like a home.

As a frequent traveler, my stay at TownePlace Suites Cleveland Solon did not meet the usual Marriott standards. While the facilities appear relatively new, the experience was disappointing. The room struggled to maintain a comfortable temperature due to the basic thermostat, and the bedding was uncomfortable. Additionally, the customer service was lacking. Overall, the stay fell short of my expectations, and I would not recommend this hotel based on my experience

I was very disappointed with the way my friends and myself were treated during our stay. I was traveling with another couple who became locked out of their room. There was no staff available at the front desk, they did not answer the courtesy phone, and the bartender said he had nothing to do with the front desk. My friends even went behind the desk into the back employee space and said no one was there. Luckily their keycard worked after the seventh try. We had intended to meet for drinks at the bar. But after this, they were afraid to leave the room again and not be able to key back in. However, this was in their favour in the long run. The bartender, Tim, was awful. I admit he was overwhelmed by a wedding party. But he became very rude. He wouldn't accept my payment for my drinks until he had served multiple other guests. I just wanted to close my tab and get out of his way. After 15 minutes and seriously considering just taking my drinks and leaving without paying, he took my credit card and then wouldn't give me a copy of the receipt. I left, only to find when I got back to my room that the credit card was not returned to my husband. We went back down to the bar to find he had just left my card on the bar where anyone could have taken it. I was so angry, it was difficult to even sleep. I tried to complain as politely as possible in the morning at check out that when a wedding party is known to be staying at the hotel, perhaps they should have more than one person running the bar and zero persons running the front desk.

Travel to Ohio for a bridal shower. The hotel was clean and inviting. The room had everything we needed, only issue was the bed! It was very uncomfortable. My husband and I both woke during the night and was not rested for the 6 hour drive back home.

Our family stayed one night during our road trip from NYC to Chicago. Cleveland was an ideal stopover and the Towneplace Suites really provided us with exactly what we needed for a quick stay. There was free EV charging which was a huge plus for us and the room was very spacious for our family (traveling with two young kids). We were traveling on New Years Day and was lucky that a Dibella's Subs was right near the hotel and was still opened! We happily picked up dinner and enjoyed it in the comfort of our suite. The room was very clean and equipped with everything you could need - full-size fridge, microwave, plates, cups, utensils, and a nice-size table with 4 chairs. They provided a hot breakfast with a nice variety of food. Highly recommend this location.