Hampton Inn Medina

While traveling through, needed a place to stay here. When in doubt, we usually opt for Hampton Inns as they offer good quality stays and free, good breakfasts. This place fit the bill, albeit a bit on the pricy side. Otherwise, it offered the usual good Hampton Inn qualities - good breakfast, big rooms, comfy beds, lots of counterspace in the bathrooms (don't overlook this!). Its location also offers lots of nearby restaurant choices.

This Hampton did not have the service or quality we've ever experienced. The first two room keys we were given were for unclean rooms. In addition, riding up and down the elevator 3 times to finally get a clean room was worrisome due to the elevator being very slow

We had a wonderful stay at Hampton Inn last night as we traveled for a high school graduation party and occupied two rooms in the hotel. Good Aspects 1. friendly check-in and rooms available 30 minutes early, which was fantastic after a 6-hour drive in the rain 2. Rooms were spacious & comfortable 3. Bedding was wonderful 4. Bathroom products were great. I even took a photo of the bottles so I could look online to order if available 5. tables available in the breakfast area for us to unwind playing Euchre before going to bed 6. We watched the front desk clerk assist another group with supplies to enjoy pizza ordered in Bad Aspects 1. Only 1 really. As we walked from the breakfast area to the elevators (not very far), we noticed the smell of pot If we ever stay in Medina again, we will book at the Hampton

I am writing to express my utmost dissatisfaction and concern regarding the abhorrent handling of a bed bug incident during my recent stay at your hotel. The lack of proper protocol, follow-up, and resolution has left me utterly appalled and deeply disappointed in the level of service provided. The incident occurred on Wednesday, June 5, when I reported a bed bug sighting at approximately 8:30 AM. Pictures were taken and shown to the front office manager. I was assured that the matter would be promptly addressed, and I would be informed if relocation to another room was necessary. However, no follow-up communication was provided. Upon returning to the hotel around 11:30 PM, I inquired at the front desk about the status of the situation, only to be informed that I could indeed move to another room. Shockingly, there was no confirmation of the bed bug infestation, and the manager on duty was unable to provide any information as no notes were left regarding my complaint. To my horror, I woke up on Thursday with bites, further confirming the presence of bed bugs. I promptly took photographs of the bites as evidence. Upon raising the issue again with the front desk, the manager acknowledged awareness of the situation but offered no satisfactory answer or resolution. I was merely told that I could speak with you, the general manager, the following day (Friday). This egregious mishandling of a serious matter is wholly unacceptable. It is alarming that no manager present was capable of adequately addressing this situation, and it appears that no established protocol was followed. As a guest, I expect a certain standard of cleanliness and professionalism, both of which were egregiously lacking during my stay. In light of this distressing experience, I demand immediate compensation for the inconvenience and distress caused. Furthermore, I insist on reimbursement for any extermination fees incurred at my residence due to the bed bug infestation. Additionally, I expect to be provided with a credit for a future stay at a hotel of my choosing, as recompense for the utterly unsatisfactory experience I endured at your establishment. I trust that you will take swift and decisive action to rectify this situation and restore my faith in your hotel's commitment to customer satisfaction. Failure to do so will compel me to escalate this matter further and pursue alternative avenues for resolution. I eagerly await your prompt response and resolution to this matter.