Embassy Suites by Hilton Cleveland Rockside

I have never done a review. We were staying for a sports tournament and have traveled for several years with several kids. We understand things may not be updated and facilities are what they are. We had a very specific issue. When we checked in after a long day of travel we laid down at 10 pm and a smoke alarm began chirping on the bed well next to the bed. We called and were told "someone will be there in ten minutes." after an hour of waiting and no one coming we decided to try and sleep because we had an early wake up. We stopped at the front desk early the next am and there was a language barrier when I tried to explain, but the man wrote down our room number. When we came back that evening it still was not fixed. We called and again were told it would be fixed in "ten minutes. " No one ever came. The following morning on check out, we told them about it again so at least the next person would be able to get a good night sleep. unacceptable.

Every year my husband books a hotel for my birthday to just escape the stress of being a mom/business owner/caregiver. I turned 40 on Sunday and desperately needed some down time. We couldn’t travel far incase of an emergency with my father. We settled about an hour away and he chose this hotel. In the beginning it was fine. We stayed two nights but quickly realized the large lobby and balconies to each floor lead to lots of noise. We were on the 4th floor and could hear everything from the main floor. The hotel has a no party policy on their website, however the staff could easily see people bringing in cases of beverages, party supplies, and a TON of kids. If you have a policy, it should be upheld. We tried to be understanding that it’s February, people get their income tax, and people book hotels with pools to give their kids something to do in the winter. This is for parents and not the hotel staff… if you don’t teach your kids how to act in public, don’t take them in public. Don’t leave hotel staff/guests having to deal with your unruly children running and screaming through the hotel without supervision. Parent your kids. At one point, the tiled floors by the elevators had puddles everywhere. The staff put up wet floor signs. Teach your kids to dry off before leaving the pool room because other than the signs, no one did anything about all the water. I waited for an elevator when a little girl, who was without an adult, barreled through me from the elevator she was waiting at, got me all wet, and then complained to me that she couldn’t believe she got kicked out of the pool and stated that her being black was the only reason for it. We were in room 414 and the room above us and next door to us both had a bunch of kids that continuously ran up and down the length of their room, banged on the walls that we shared, and screamed constantly. It was so bad, our second night was reimbursed. Trash littered the halls and bags of party stuff/trash was piled everywhere by the elevators. Also, I’m assuming it was a kid by all of the chaos we encountered, but someone ripped the molding off the wall in the hall going to our room. The room itself wasn’t the cleanest. The air ducts were filthy, crayons were under the desk in the bedroom area, the comforter was stained, the mattresses squeaked, were sunken in and needed replaced probably a year ago, and there were granola bar wrappers on the side of the couch in the living room area.

Big hotel. I’ll start with the positive first. Decent breakfast, good variety. Hotel staff was polite. This is where the positives end. My room left a lot to be desired. Stains all over the carpet, and the vent was really dirty as well. Needs a remodel.

Not a business friendly hotel for diamond members. Had a co worker get very sick before we got to the hotel. Would not waive the cancellation fee. Other Hilton properties have been helpful in the past that is why I became loyal. No way to get out of the fine print at this place.

Filthy is an understatement and the management doesn't care . Pet stains all over the carpets and air vents are so dirty it's disgusting. blood on sheets never changed. No cups or coffee to be found. After staying at this Hilton we have decided to end our Diamond membership. If this is how they treat Diamond members I wonder how everyone else gets treated.