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Home2 Suites Polaris Columbus OH

9101 Lyra Dr. Columbus, OH 43240

7.8

Very Good

57 reviews
pet fee
$75 pet fee
pet allowance
2 pet maximum per reservation
pet size
No pet weight restrictions

Home2 Suites Polaris Columbus OH offers a pet friendly stay that ensures traveling with your pets is enjoyable and easy. You may bring up to 2 pets of any size during your stay. A $75 per stay pet fee is collected by the property upon arrival and provides for additional cleaning and pet friendly amenities. Cats are welcomed, and there are convenient pet relief areas nearby. Make your next pet friendly getaway unforgettable at Home2 Suites Polaris Columbus OH!

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Hotel Amenities
Pet friendly
Free Wifi
Swimming pool
Non smoking rooms
Fitness Center
Wifi

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What People Are Saying

P6249NMdonaldm

4 months ago

8/10

Update………. Was compensated for cold water on previous review…… It took a few days but they came through with a considerable refund…………………………////////////…………..//////////……………///////////………/////////…………..////////:….///:…/./

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Companion823596

4 months ago

6/10

There seems to be an issue with no hot water in several rooms. We talked to the front desk and were told they would have maintenance informed. We were told they would adjust price on our two rooms and it didn’t happen. Two mornings with cold showers does not entice us to return.

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Ahuentelman

a year ago

6/10

Room was clean, except mattress cover on the pullout couch was stained. Pool was tiny for a hotel this size in my opinion. They had no towels available at 5pm on a Saturday. Biggest issue was the gentlemen who was I assume the front desk person at the time. My wife and kids arrived 10 minutes earlier than me, and he would not let her check in. His reasoning was unprofessional and honestly, slander. He told my wife she couldn't check in due to "alot of married couples catching eachother cheating". He said this to my wife with my 6 year olds with her. His unprofessionallism continued with his use of his mask and gloves. I dont mind him using them, but the fact that he would wear the gloves, touch his mask, pull his mask up and down then go back to doing other tasks negated the use of those items. He also was brushing his teeth when i went i came in as well. There was a posted sign (not an actual hilton piece) posted about no food or drink in pool. The actual pool rules sign in the pool only mentioned no glass. He threatened to close the pool because my wife was walking towards the pool with a capped water bottle. His unprofessionallism drove the rating for this experience and our choice to go elsewhere next time.

EmilyM699

a year ago

2/10

We stayed at the Home 2 Suites Columbus, Ohio (Polaris) from June 28th-June 30th. After driving for 10 hours, we arrived at the hotel. Check in itself went smoothly. We went up to our room (room 420) and my daughter went to pull out the pull out sofa that she was going to be sleeping on. It was scattered with popcorn, a straw, and a dirty child’s sock. Clearly the sheets had not been changed on the bed. Part of me is glad all the trash was there so we knew she was about to be sleeping on dirty sheets vs us not knowing that these sheets were not changed from the previous guest. I immediately called down to the front desk and asked if there was someone who could come up and clean our room since it had not been cleaned properly. The lady at the front desk said there wasn’t anyone there to clean a room at that time. I asked if there was any way to get a different room and she said all that was available was single bed rooms and we needed 2 beds for our family plus the pull out sofa. She said the best she could offer me was a broom or vacuum if we wanted to clean our own room and that she could give us some sheets to replace the dirty sheets. We agreed to come down and get the vacuum cleaner and clean our own room since this seemed albeit a poor resolution for a room we were spending $459 on for 2 nights, but the best one we were being offered at that time. We went down and got the hotel vacuum cleaner and sheets and brought them to our room then brought the vacuum and dirty sheets back down to the front desk when we were done cleaning the room. The lady at the front desk said I could come back down in the morning to speak to the manager if I wanted to. The next morning (7/29), I came down and spoke to Derryck at the front desk. He was friendly and apologized that the manager wasn’t in like he was supposed to be but he was acting as the manager that day. I explained the situation to him. He was empathetic and offered to give us points on our Hilton account for the inconvenience. We have another stay at a Hilton property booked later this month but don’t have any future stays beyond that planned at this time, so I asked if he could offer a refund instead. He said he could offer a $75 refund which I thought seemed fair enough. I asked if he needed my card to issue the refund and he said no because he already had it on file and read off the last 4 digits of the card number to me to confirm. The next morning (6/30) we checked out and I went down to the front desk and asked the lady working (name started with a T) if she was able to see that Derryck had applied the refund to our card or not and she looked in the computer and said she saw it. Fast forward to 7/5 and I looked at our credit card account and saw no refund had been issued. I called the hotel the morning or 7/5 around 8:30am and was told the manager would be in at 10:30 and that they would have the manager call me. I did not receive a call back on 7/5 or 7/6 so I called back on 7/7 and spoke to Amanda. She said the manager was not available and that she didn’t know when he would be available but that I should try calling back during the week. I reminded her that I had already done that 2 days prior and didn’t receive a call back. I asked if she had any way of knowing when the manager would be in because I found it odd that no one would know the manager’s schedule. She said they weren’t supposed to tell people the manager’s schedule. She said she would give my information to the manager (Mike) but if I didn’t hear back again that I should just try to call back again sometime during the week. I asked her if she could issue the refund instead of waiting for a call back like Derryck was allowed to do and she said she could not. I asked if Derryck was authorized to offer us that refund to begin with since he is not a manager and she said, “I don’t know what Derryck can do”. I asked Amanda if she could see the $75 refund on our account and she said she didn’t see any refund. At this point, I decided to call Hilton customer service. I spoke with a gentleman (Lawrence) who was friendly and seemed to be helpful. He offered to refund one of our nights by check which could take up to 30 days. I agreed to this and as long as we get our refund check, I am happy enough with this solution, but it still leaves a bitter taste in my mouth that the room wasn’t cleaned properly, we then had to clean our own room, we were not given our promised partial refund, we were lied to about the refund being “seen on our account” at checkout, not receiving a call back from the manager, having to call twice about this issue, not being told when a manager would be available due to his secret schedule and to just keep calling back, and finally being told we can get a refund but it will take up to 30 days to get the check. We are reasonable people and know things happen. We have never complained about a hotel stay with any Hilton property and Hilton is our go-to hotel chain. We have never asked for any sort of refund or credit on any of our hotel stays. This was a disappointing experience and other than Derryck and Lawrence (with Hilton customer service) who were at least friendly, everyone else we spoke to in person or on the phone at this hotel were rude and not the least bit interested in trying to properly resolve our issue.

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Jazzy8816

2 years ago

10/10

Friendly and very welcoming! Enjoyed our stay this our 4th time coming and everytime it’s great I love being comfortable at a hotel got to relax without anyone complaining about kids the pool was open and I have teenagers so I let them go alone it wasn’t no staff telling them they need adults. It’s always everything

Pet Policies

Yes, Home2 Suites Polaris Columbus OH is very pet friendly.
Home2 Suites Polaris Columbus OH welcomes 2 pets per reservations
Home2 Suites Polaris Columbus OH welcomes pets of any size. There are no breed restrictions.
Home2 Suites Polaris Columbus OH does allow cats.

Pet Fees

Home2 Suites Polaris Columbus OH has a $75 per stay pet fee.

Pet Amenities

Yes, Home2 Suites Polaris Columbus OH has a nearby pet relief area within walking distance.

Where You'll Be

9101 Lyra Dr. Columbus, OH 43240

Important Information

Policies

Check-in: 3:00 PM

Check-out: 11:00 AM

Optional Extras

Covered self parking fee: USD Free

Pet policy details:

  • Number allowed: 2
  • Weight Limit: no limit
  • Fee: $75 per stay
  • Payable at property

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Hotel Description

Featuring barbecue facilities, Home2 Suites By Hilton Columbus Polaris is located in Columbus in the Ohio region, 8.6 miles from Columbus Zoo and Aquarium and 12 miles from Ohio Historical Center. This 3-star hotel offers a business center and free WiFi. The hotel provides an indoor pool, fitness center and a 24-hour front desk. Guest rooms will provide guests with a toaster. The hotel offers a buffet or continental breakfast. Home2 Suites By Hilton Columbus Polaris provides a laundry service, as well as business facilities like fax and photocopying. Natural Resources Park is 12 miles from the accommodation, while Italian Village is 13 miles away. The nearest airport is John Glenn Columbus International Airport, 16 miles from Home2 Suites By Hilton Columbus Polaris.

pet fee
$75 pet fee
pet allowance
2 pet maximum per reservation
pet size
No pet weight restrictions

Explore Other Relevant Stays

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We have researched and hand-selected the best pet-friendly hotels throughout the country. Romingo has partnered with these properties to offer you the lowest rates and a world-class pet-friendly experience. After booking, Romingo coordinates your stay with the property to ensure you and your pets are warmly welcomed. Backed by our Romingo Guarantee, you can rest-assure that traveling is easier and more enjoyable with Romingo!

Before completing your booking, please note the special accommodations request on our checkout page. Our team will then contact the partner property to request a pet fee waiver based on the property’s policies. Service animals are always exempt from fees.
Before completing your booking, please enter '0' pets at checkout, and our team will be sure to inform the property. No pet fees will apply to guests traveling without pets.

Visit our FAQs or our Support Center to get additional answers to your questions.

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