Residence Inn by Marriott Cincinnati Midtown Rookwood

Beautiful property that is modern and well kept. Truly the first hotel I’ve stayed as of late that wowed me. Sophia was friendly at check in and fast! Common areas were functional and a great place to lounge why waiting for your party to meet up. Room was amazing. Clean, well maintained, quiet, and comfy. Stayed at a property that was opposite of this the previous night, so condition really stood out.

Well situated off 1-71, many and varied restaurants and shopping with in walking distance, pleasant staff, good morning breakfast in lobby, spacious workout area, indoor pool, laundry facilities, will suit your needs with bedroom, living room and large kitchette area. Necessities and food and bev. items for sale in the lobby. Valet parking is $10 a day, there is a parking garage next door too if you prefer that tho ' I did not use it so do not know what they charge. I suppose one could park for free next door in the strip mall/restaurant parking lot as well if one wanted to, but not so convenient if you have alot of luggage or things to carry. Very clean hotel. Sadly, I found No hairdryer in the bathroom, my only complaint.

Stayed 2 nights visiting family in town. First experience with Residence Inns in general and was pleasantly surprised. Room: very spacious with full fridge. Toiletries nothing special and vanity/ sink seemed on verge of disrepair but rest of room was very nice. Quiet. Hotel: Nice front desk, wish they had daily maid service but extra towels were available at front desk. Free breakfast had lots of choices. Cornhole and ping pong available outside front door. Location was GREAT as we took uber down to Reds game. Immediate surrounding area had lots of restaurants, bars and stores within walking distance. Parking was $10 a nigh but felt secure in the garage. Will be our new go to hotel in Cincinnati.

My wife and I, both silver members of this hotel chain, recently booked a stay at this hotel for a wedding. Upon booking, we received immediate confirmation of our reservation. However, the night before our arrival, I was unable to find our reservation on the Marriott app. Upon contacting the hotel, we were informed that our reservation had been canceled due to an expired credit card on file—a detail we were never notified about, despite receiving the initial confirmation. We escalated the matter to the area manager, Kelly, who stated that nothing could be done and blamed us for the oversight. Despite our loyalty to the brand and frequent usage of their services, we received no prior notification of the cancellation, contradicting Kelly's claims. After talking to Kelly about finding a possible solution and being super nice and respectable on the phone, Kelly told us it was our fault and that she was busy and hung up on us. Regrettably, due to this experience and the lack of accountability from management, we are compelled to seek accommodations with other hotels in the future. This incident highlights significant shortcomings in customer service that need to be addressed

I have been staying at this property with my team for business meetings for several years, and it continues to be a terrific experience. The location right off the highway and walkable access to several nearby restaurants makes it the perfect place for us to stay. On this trip, one of the Marriott employees went well above and beyond to make my stay more pleasant. I came downstairs to get some work done in the lobby and it was after the hours when breakfast was being served. I asked a gentleman where I could get a cup of coffee, and he informed me that this property and the Marriott next door stopped serving coffee at a specific hour, but also asked me how I like my coffee. He then went next door, and prepared a fresh cup of coffee for me. This felt like no small gesture, so I asked his name. His name is Cedric, and I hope someone from Marriott and/or this property sees this review - he is a gem of an employee and deserving not only of my "thanks," but of Marriott's as well. THANK YOU!