Residence Inn Canton

Staff is great. Hotel is extremely dirty. Hallways not vacuumed. Rooms have crumbs on the floor. Kitchen and bathrooms not mopped. Hotel is NOT SECURE!!!! Door broken and anyone can enter at any time. Fireplace was nice but still old and dirty. Hotel def needs some help.

This property was cheaply built but the upkeep is even worse. I can’t believe it has a Marriott sign out front. The staff tries, but is unprofessional and terrible at their jobs. The entire hotel is dirty and in need of maintenance everywhere. A television in our room didn’t work and they tried to fix it but to no avail. The hot breakfast was disgusting. There were pale, white potatoes and pale sausages. All the “bread” products were individually wrapped - I assume because there were fruit flies in the bread holder. I could go on but this hotel doesn’t deserve any more of my time. The best part of our stay was leaving.

We stayed here because it is pet-friendly and we were visiting family in the area who don't permit dogs. This place doesn't compare well with Residence Inns we've stayed at in other cities. The hallway reeked of dog urine. This totally made us suspicious of the cleanliness of our room. Furnishings were old and beat-looking. We've stayed in many hotels, including Residence Inns, that are pet friendly and are immaculate, no smell, no damage. Disappointing. We visit the area often and won't stay here again.

We should have listened to the previous reviewers because this property is in SERIOUS need of renovation. It is apparent whoever runs this has given up and not put a dime into it. I don’t understand how they can stay in business. Where to start?Worn out and stained furniture. Lamps/lighting in room do not work. Dusty shelves where the bath towels are. Whoever cleaned the room last didn’t even notice the alarm clock was in the corner on the floor. Gross headboard. Side door to outside parking lot SLAMS shut (missing a part they don’t have), with rooms right next to that door. Air conditioning unit less than 2 feet from where your head hits the pillow on the bed, blowing directly on you. Open the drawer to the dresser and it’s full of previous tenants’ garbage. Stained nasty carpet, peeling wallpaper. The entire hotel literally smells like p@@p, even one of the housekeepers agreed with us that it smelled . Large chunks of concrete missing in the parking lot and sidewalks creating a hazard. Big dumpster in the parking lot taking up a couple parking spots to greet you as you pull in. Patio looks nothing like it does in the website photo. The only good thing at the free breakfast were the instant oatmeal packets. I understand this hotel was recently bought out by someone who plans to renovate it. I sure hope that is the case because this has not been updated for at least 20 years. I could not wait to get out of there.

Very unlike to return. This property simply should not bear the Marriott name. The amount of obvious deferred maintenance far exceeds anything I have ever experienced, bad is a clear indicator of a management focus on profit above all else. The single elevator has busted buttons. There is peeling wallpaper throughout the hallways. The fold-out couch in my room was clearly beyond its service life, not to mention dirty. The exterior grounds were borderline unsafe with crumpled and cracked sidewalks representing trip hazards. Breakfast is a joke, with no coffee available… just a shoulder shrug and an apology for the coffee machine being broken… you’d think a coffee machine would be worth the expense to replace rather than repair. The lobby and fitness center AC does not work (and has not worked in a while according to staff). The only positives to this property were the friendly staff, the ice cold AC in my room, location (proximity to dining and shopping and NFL Hall of Fame) and the seemingly immediate (and endless) hot water. That, however, is not enough to overcome the endless list of deficiencies at this property. Simply stated, this was one of the worst Marriott properties I have visited. Had there been other hotels available on such short notice, I would have checked out early and gone elsewhere.