Residence Inn Cleveland Avon at The Emerald Event Center

From start to finis, we had a perfect stay. Anita checked us in. She was so sweet and professional. Breakfast was better than most and we loved our room. It was spacious and the kitchen was stocked with everything we needed. I wish it was warmer because the fire pit looked extremely inviting. We won’t stay anywhere else when coming to Cleveland

Just a reminder, as a guest at any hotel, you should know your rights and the hotel policy if you have items that go missing from your room. If you do not use the hotel safe every time you leave your room, you are leaving your items vulnerable. I would recommend staying somewhere else. There are plenty of other hotels in the area to choose from.

It is a shame based on location and the quality of suburb it is in that the management of this hotel seems to be absence. I arrive after a 9 hour drive to a ¼ roll of TP in the room. I had to go down and ask for some and even after I showed the photo to the desk clerk, they did not apologize just set two rolls on the counter and that was that. I enter and exited the hotel about 10 times over the next three days and not a single desk person looked up or said hello. On the 3rd day being there and the room had not been cleaned I had to locate a service person to have ti clean. Apparently if you stay there more than two days you get every other day cleaning? This appears to be your reward to stay longer. Needless to say the location is good if you need to be on the westside of Cleveland but I will not stay here again.

Work brought us to this area and I had an okay experience. The shower leaked all over the bathroom and a few of the lights in the room did not work. The people staying in neighboring rooms were noisy and talking loudly until nearly midnight despite it being a work night. Also, the blanket was stained with what looked to be food or even possibly blood or some kind of red substance, I am not sure…...

Disappointing experience here. The staff was helpful, the room was spacious, the A.C. worked well. But the room was not cleaned well. There were clear signs that housekeeping cut corners and did not change the bedding before I arrived. If they did, then they really need to do a better job of washing the sheets and comforters. They should be washed after every single guest. Is that not common sense?