Residence Inn Akron South Green

First off there was a young woman named Azeril (May have spelled her name wrong) she was a new employee working the front desk around 2 AM when we came in. She was very polite and was really struggling. And had to call someone because she had computer issues. She just didn’t understand and it seemed like she was just thrown in there. She had a great attitude the entire time. About 30 minutes went by, she was on the phone talking to someone to help her out. When a man sitting with three other women in the lobby I thought was just a group of guests. But he walked behind the counter to start helping this young woman. He watched us 4 guest try to check in with her for 30 minutes before he came over to help. His name is Ray. It says a lot about Rays character that Azeril would rather call someone else rather than bother him and his two friends drinking in the lobby. It seemed like Ray was bothered he had to get up from sitting in the lobby not working, to come over and assist her. The rooms were great, she was great and Ray should not be in the hospitality business. If I came in and see him again, I would just go another hotel.

We stayed at the Residence Inn Akron Green for one night while attending an event at Hopping Frog Brewery. We found the hotel to be perfectly located for our needs after a 5 hour drive from NY. The hotel and our rooms were spotlessly clean, charming and very comfortable. The beds were great, and the shower water pressure was impressive! We loved the holiday decorations and the breakfast. The staff we encountered Daviana, Natasha, and Diane were the icing on the cake. Everyone was so friendly and attentive it made our stay special. We will definitely stay at this hotel Everytime we are in the area! As Marriott members we appreciate finding gems to return to, and this hotel will be added to the love list!!

Compared with other Residence Inn’s, this one is on the low end. Although we found the room very clean, the room and the entire property has not been well-maintained. The stove-top in the room was not capable of boiling a pot of water in less than an hour (we gave up after an hour). The sink in the bathroom was super slow draining. The shower temp was scalding hot. Many other items showed wear and tear and lack of repair. The breakfast was OK but the oatmeal was a watery mess in a plastic bag inside the pot. Management can do better.

Everything here is great! From the moment I walked through the doors, I was greeted with warm smiles and exceptional service. The staff went above and beyond to ensure that every aspect of my stay was perfect. The room was spotless, beautiful, and had an incredibly comfortable bed that made me feel right at home.

Very clean hotel staff was amazing food was hot all my needs were met on time I would definitely recommend and stay here again.. the front desk agents were amazing. This has been my overall best hotel I have stayed at thank you so much for everything