Candlewood Suites New York City Times Square an IHG Hotel

I stayed in this hotel on a solo trip to new york at christmas. At first, i was a bit nervous, seeing some of the reviews on here, but after my stay i dont get why I was worried at all! The hotel is in a great location, close to the subway, food, and many tourist attractions in walking distance! I checked in around midnight, and despite the late time the hotel staff were absolutely lovely the whole way through. There were multiple times i had to go them for help (due to my own nonsense) and every time they couldnt have been more helpful. I was on the fourth floor, and my room was spotless. No dirt, dust, or anything gross. The bathrooms come with some shampoo, conditioner and body wash, and as someone who forgot to pack my own, this was a lifesaver. Also free tea, coffee and hot chocolate in the lobby? Absolutely loved it!! People say the rooms are outdated, but honestly i strongly disagree with it. Maybe its because I've stayed in the most budget of budget hotels in London, in some of the most run down hotels ive ever slept in (im talking blood on the walls over there, London is crazy!) This hotel was like luxury to me! It had A/C which also worked as a heater, and as how cold NYC is over Christmas, was seriously amazing. Yes, there are a fair few homeless and beggars on the streets at night. But as a solo 18 year old female, I never felt threatened or scared, just use your streetsmarts and ignore them! No matter what city you go to, you're going to encounter stuff like that! So overall, I highly reccomend this hotel to anyone whos looking to go to New York on a budget. Great hotel, great staff, and great location!

This hotel overcharged me $150 more than the price indicated on the confirmation screen at the time of booking. I have tried to contact them many times by phone and cannot get a manager on the line. I want them to refund this night, as I was grossly overcharged. This is terrible customer service and a bad impression before even arriving at the property. They have plenty of time to resell my room (for a higher rate) before the reservation begins!

Stayed 3 nights Nov 22-25 After seeing some reviews I was a little scared but everything was fantastic Stayed on the top floor 32 Elevators were working well Room was immaculate Kitchenette with full size fridge very handy Weekly housekeeping service anything needed call front desk Placed garbage outside room and was picked up quickly Location was perfect Staff was wonderful and helpful I would stay again !!