Hampton Inn & Suites Buffalo Downtown

My wife and I stayed here for a concert at the Key Bank Center, which is one mile away. It's a good location; the room was clean and quiet, and the 2nd-floor breakfast room was bigger than expected—very roomy and spread out. The staff was very attentive to the food and to cleaning tables as needed. If we had to stay over in Buffalo, we would stay here again.

We took a youth group to Buffalo for our annual Winterfest event. Note that this is an event for young people from the North East and Canada. Firstly, we were told after booking when we submitted our rooming list, that the option for 5 in a room was not available to our group. We reconfigured our rooms to make it work (we had 9 rooms total). On checking in, we were given envelopes with the room keys and the names of those in the room (taken from our rooming list). One envelope had 6 names on it... We figured ok, maybe they were able to switch a room. Nope - it was a regular double room which they said they could not add a cot to. So again, we had to reconfigure and put our youngest kids all together with one chaperone. We did not get a suite for any of our rooms as advertised, they were all regular rooms. Secondly, there were other groups of young people from different areas. What dumbfounded me is how the groups were all divided up. Wouldn't it make sense to keep one group together? Our rooms were scattered around the 5th floor and one was on the 3rd floor. The rooms were not next to each other or even across the hall. So ultimately there were multiple groups of different kids from different youth groups on the same floor. Thirdly, there were noise complaints that were attributed to our rooms. I find this hard to conceive, because as I said there were multiple youth groups from different places all on the same floor. If our group was hanging out in the hallway or acting out in anyway, please show us the footage, because after the first noise complaint we addressed the issue. I personally witnessed one of the managers arguing very loudly with a young lady on the 5th floor. Security came and they escorted the young lady downstairs. The hotel itself is decent. Interesting that a new hotel like that would not have a business center. The rooms are poorly designed. Definitely a lot of space wasted.

Incredible breakfast. Better cereals than most hotels; oatmeal with various toppings; good bread; very good hot food. Check-in was easy with a very friendly desk attendant. Room was very clean and welcoming. Bed was comfortable; location was quiet; I slept very well. I will definitely stay here again.

The room was OK. The bed was OK. The bathroom needed cleaning, mold around the tub/tile intersection. The hair conditioner bottle was not filled either day we were there. We made the front aware of these issues on checkout and they did comp the parking. A small bottle of water was $4.50. We ate breakfast there on the second say, just a bowl of cereal. The rest was nothing special. Over the years, we have stayed at the Hampton Inn chain in many places in the US and Canada. It was our go-to chain knowing we would have a clean room, good amenities and comfortable beds at a reasonable price. It’s been about 4 years since we traveled. The quality of the Hampton Inn has declined while the prices are higher.

I have stayed here once a month for the past 6 months and continue to go back. I find this hotel to be very clean, quiet, safe, comfortable, without any issues. The location is a plus, many restaurants within walking distance. I find the parking to be easily handled and at $15 per day, rather inexpensive compared to other locations. For anyone working outside of the city, the commute headed East has never been a problem. I do work out, find the room and equipment clean and in great condition. One thing I love are the fast elevators - anyone that travels would understand this comment. The staff has always been pleasant and helpful, and the Wi-Fi has never been an issue. After rotating around all the suburbs, I simply like this location for so many reasons. I finally stayed in one of the large rooms with a kitchen, very nice and spacious. All rooms thus far have had great space.