Hotel Indigo Winston Salem Downtown an IHG Hotel

I plan meetings for my organization and selected the Hotel Indigo for our accommodations in Winston. This beautiful hotel was a hit for our staff and meeting attendees and the service was excellent across the board, from the sales manager, Kris Barton, who managed our group block and ensured our check-in was seamless and welcoming to the exceptional valet service provided by Eric Shuler and his PMC valet team. The hotel is located downtown and the valet area can only hold about 2-3 cars while our group had about 15 cars to check-in during rush hour. He and his team took care of our group with such efficiency and they were all so warm and so helpful, I was truly impressed. Highly recommend!

...another business trip to Winston Salem which meant another stay at this cool hotel! I was greeted by Willie at the valet stand who was a blast to talk to. He gave me some great recommendations for area restaurants. But why go out when the food in the hotel restaurant is delicious. Get the meat omelet if you're there in the morning and say hi to Amber. Stop by the front desk and let Charley and her team take care of you as well. The room was spacious, HUGE, and the bed was super comfortable. Can't wait to stay again!

Rooms were super clean. Even stayover service was superb. Housekeepers were very pleasant and knowledgeable. Front desk staff were okay but could have been better. Wasn’t very knowledgeable about the area and my status wasn’t recognized. When my family and myself passed by a couple of times, there was nobody in sight, which seemed strange. The menu just seemed a little off for a hotel of this kind. Food wasn’t very good. Better options probably would be better for business.

The Hotel Indigo is a modern hotel in downtown Winston-Salem, walking distance to restaurants and shops. We enjoyed our stay here, finding the rooms up-to-date and comfortable. The A/C system worked well – easily adjustable and not too loud, which can be an issue given how hot and humid it is in the South. The room had an annoying design, as there was insufficient clearance between the bed and the desk when in use. The front desk attendant was slow to process my check-in and, more importantly, always on her phone, a very bad look especially since there was no “front desk” to speak of – she was just out there, in a chair, on her phone. And then when we needed to valet the car during a rainstorm no one came. In sum, while the front end service was poor, the rest of the experience was fine.

My family has stayed here a few times while visiting the area. I like the way it's decorated. The vibe is very urban and friendly. The rooms are decent sized and the beds are very comfortable. There is a beautiful bar in the lobby as well. One small drawback is that there is no on site parking. Also, as others have noted the floors can be very creaky. Also, if you're in a room along the front of the hotel, you may hear some street noise on a weekend night. Overall, still a very nice hotel and very centrally located.