Comfort Inn Dunn near I 95

I had a friend come to visit because they were local they could not stay. Unless I could give an out of state address, nothing is noted on the web about this and they don’t tell you until you check in and if you purchase through a 3rd party well your basically screwed if your unable to be refunded.

Actual hotel was ok. Woman at the front desk at check in was nice. Bathroom however had black mildew/maybe mold in the shower and no stopper for tub for a kids bath. OK fine. First issue is they said they had no washer or dryer on site to dry our carseat cover that my daughter threw up in during the long drive. When explained why we needed it front desk clerk just said "ok" and offered no solutions or offsite suggestions. The next morning I saw multiple dryers in a room behind the front desk which a different clerk allowed us to use. Real problem is there was a large dog running & barking from about 11pm to 130am in the room above us. When I called the front desk because I could not sleep the man simply said "we are a pet friendly hotel". I asked if there was a time where even pets had to be quiet and he responded with almost the same exact answer. I asked if there was anything that could be done and he said he could call but again stated "but we advertise as a pet friendly hotel." I took this to mean he really wasn't going to do much. The noise loudly continued for another 2 hours. Essentially this hotel is saying animals can make noise all night because it's pet friendly. Are children and adults allowed to scream and run around all night in a family-friendly hotel? The hotel was also no where near capacity so why put us in a room below the pet floor occupied room? Really terrible customer service where apparently pets satisfaction is more important than a humans.

We stayed overnight on our travels and had a nice king size bed in an ADA room. The room was comfortable and clean, with a nice sitting area with a computer desk. The ironing board and iron had fallen off the wall and were stuffed into the closet, which made it difficult to close the door. The bathroom was spacious with lots of grab bars around the bathtub. The shower chair was broken and the remnants were laying on the floor. We didn’t have the breakfast. The hotel is right off of I-95, but we did not hear road noise. We would come back to this hotel.

The hotel room was very clean and the bed was comfortable. It was easy to get on and off of I95. It was confusing as to where the front desk is when you first walk in, since you walk through the dining area. The check in person was okay but the checkout desk person was much nicer. The breakfast was a big disappointment. There was no fruit or any other healthy options. They had yogurt but with 4 teaspoons of sugar in a small container, I wouldn’t call it healthy. They had frozen egg sandwiches which were not good. This hotel’s breakfast was subpar compared to other Comfort Inns I’ve stayed in. The cleanliness of the room is the most important factor for me, and that’s why I rated a 4.

That lady at check in was super friendly and very helpful which to me is always a plus. We were checked in and had my key within a minute. The room was good size and very clean. It was very quiet here also, never heard anything. We did however have a problem with our plumbing in the room but the lady at the front desk was super helpful, she gave us a choice of 2 other rooms right next to us to move to, again , she was on top of it, and did a great job.the only bad thing was there was no food of any kind, and the pool was closed which I didn’t see on their website. The air conditioner was old, but it did work, but ran all night. In the parking lot, I found a red bull can laying behind my new truck, and now my backup camera doesn’t work anymore. Can’t really blame that on the hotel thought. But overall, we’d stay here again.