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Comfort Suites Rochester Henrietta University Area

2085 Hylan Dr Rochester, NY 14623

7.6

Very Good

208 reviews
pet fee
$100 pet fee
pet allowance
2 pet maximum per reservation
pet size
50 lb. weight maximum

Comfort Suites Rochester Henrietta University Area offers a pet friendly stay that ensures traveling with your pets is enjoyable and easy. You may bring up to 2 pets per room with a maximum weight of 50 lbs. per pet. A $100 per stay pet fee is collected by the property upon arrival and provides for additional cleaning and pet friendly amenities. Cats are welcomed, and there are convenient pet relief areas nearby. Make your next pet friendly getaway unforgettable at Comfort Suites Rochester Henrietta University Area!

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Hotel Amenities
Pet friendly
Free Wifi
Non smoking rooms
Fitness Center
Parking
Wifi

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What People Are Saying

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zimzimzim12345

7 months ago

2/10

This lobby, halls and rooms are dirty. Furniture is stained. We found a dirty sock in our room. Hall and some rooms smell like cigarette smoke and pot. Do not trust the high average rating. This hotel is poorly cared for and in disrepair. Priceline had it rated 7.7 - I have no idea how. Def do not bring your family here.

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MagicKirin

9 months ago

4/10

I stayed there on a business trip. The first room I had the shower did not work, so I had to move early morning after I had worked out. so kudos to the Monday overnight desk person. Small towels and the wall shampoo dispensers. Hallways were very dirty the first day. Breakfast is suppose to be at 6AM person late both days

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930dorothyl

a year ago

2/10

Pulling up to the Comfort Suites in Rochester, I was immediately struck by the stunning architecture—every window permanently fogged over as if the hotel had decided that "clear views" were overrated. The reason? Every window seal was broken, creating a charming, perpetual haze. I knew I was in for a stay like no other. As we approached the entrance, we were welcomed by a gentleman in a beanie putting out what I naively thought was a cigarette. A few steps closer, and the pungent aroma corrected me: this was clearly something a bit more... recreational. He quickly dashed inside, presumably to freshen up before his next "business meeting." Check-in was an exercise in minimalism—just me, the front desk clerk, and an awkward silence. A sign at the desk read, “Due to supply chain issues, towels are on a first-come, first-serve basis.” A wonderful policy, especially when you are here for a hockey tournament and need towels almost as much as you need oxygen. Things were already feeling dicey, but we pressed on, only to encounter our next delightful feature: the lone luggage cart with a flat tire. Pushing this hobbled beast down the hallway was like participating in an amateur strongman competition. As we made our way to the room, we noticed a peculiar aroma wafting through the first floor. It was not quite musty, not quite medicinal—it was the hotel's own signature scent. Opening the door to our room was like stepping into a different climate zone. It was a brisk 50 degrees, with the air conditioner blasting and the window wide open, presumably to let that fresh Rochester air circulate... or maybe to fumigate whatever happened in there previously. The room smelled like it had recently hosted a small campfire—or possibly a small crime scene. I began unpacking and promptly tripped over what can only be described as a floor that had seen better days. It felt like walking on the surface of the moon, complete with holes and mysterious dips under the carpet. I was trying to navigate this treacherous terrain when I spotted a black bug making itself at home. At that point, I wondered if the room came with bed bugs as an added amenity. We had no choice but to stay because this was a “stay to play” tournament, and the threat of our team’s disqualification loomed over every bug and floor hole. So, we sucked it up, even though the smell was busy sucking the life out of us. After grabbing dinner (and a deep breath of fresh air), we returned to the room to find our towel count was exactly zero. The front desk begrudgingly provided us with two towels and a couple of washcloths, as though they were doing us a favor. We settled in for a cozy night of trying to balance the room temperature between “arctic blast” and “volcanic inferno.” Our son, assigned to the pull-out bed with no blankets, improvised by wrapping himself in our Instacarted towels like a shivering burrito. We woke up groggy, with lungs that felt like they had been marinating overnight in a mixture of mold and despair. Breakfast was the perfect ending: expired yogurt and bananas that had seen better decades. After speaking with teammates who had opted to flee the hotel entirely, we got permission from the tournament to relocate. I checked out, still coughing, and was charged full price for both nights of misery. We fled to the nearest Marriott, where we were greeted with smiles, soft towels, and air that did not feel toxic. I left the Comfort Suites with the stench burned into my nostrils and my wallet feeling violated. Would I stay there again? Only if they pay me. A lot. No, scratch that, no money in the world is with that……horror.

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V3004IYchrism

a year ago

2/10

AT check in noticed sign stating they were short of towels due to "supply chain issues" Checked into room and sure enough no towels or washcloths in the room. After some persistence I was able to obtain a towel at front desk and I appropriated a wash cloth the next morning from one of their clean laundry carts. Breakfast area ran out of food and napkins both days. Hotel staff were absolutely the worst people I have ever dealt with. Manager stated when I checked out that so many guests use the pool that towels were disappearing. I said then close the pool, can't do that because that's an amenity that guest expect??? "Convenience store" was stockless. Computer for guest use has a Out of Service sign on it. There is/was no elevator inspection certificate for public display. But management and Choice Hotels were not the least bit concerned. Oh the reason for no towels sign changed daily.

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Aurelia63

a year ago

2/10

Horrible!! Broken Toilet, Broken Refrigerator, Nasty Microwave and uncomfortable beds. Dusty all over. Information the front desk clerk. Informed the fine desk make clerk and he was not alarmed by it. Room the room number 225!!!! Informed the maintenance guy was not working. I had to wait until the next day. I checked out the following day!!!!!!!!!

Pet Policies

Yes, Comfort Suites Rochester Henrietta University Area is very pet friendly.
Comfort Suites Rochester Henrietta University Area welcomes 2 pets per reservations
Comfort Suites Rochester Henrietta University Area welcomes pets up to 50 lbs. There are no breed restrictions.
Comfort Suites Rochester Henrietta University Area does allow cats.

Pet Fees

Comfort Suites Rochester Henrietta University Area has a $100 per stay pet fee.

Pet Amenities

Yes, Comfort Suites Rochester Henrietta University Area provides pet beds, bowls, or treats, subject to availability.
Yes, Comfort Suites Rochester Henrietta University Area has a nearby pet relief area within walking distance.

Where You'll Be

2085 Hylan Dr Rochester, NY 14623

Important Information

Policies

Check-in: 3:00 PM

Check-out: 11:00 AM

Optional Extras

Covered self parking fee: USD Free

Pet policy details:

  • Number allowed: 2
  • Weight Limit: 50
  • Fee: $100 per stay
  • Payable at property

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Hotel Description

This Rochester, New York hotel provides easy access to Interstate 90 and Interstate 390. It features an indoor pool and guest rooms with free Wi-Fi. Each spacious guest room at Comfort Suites Rochester Henrietta University Area offers a microwave, mini-fridge and coffee maker. The hotel serves a continental breakfast. It also provides a 24-hour business center and 24-hour front desk. Guests of Rochester Comfort Suites are only seven miles from Greater Rochester International Airport. They are also just moments away from a variety of dining options, shopping and entertainment.

pet fee
$100 pet fee
pet allowance
2 pet maximum per reservation
pet size
50 lb. weight maximum

Explore Other Relevant Stays

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We have researched and hand-selected the best pet-friendly hotels throughout the country. Romingo has partnered with these properties to offer you the lowest rates and a world-class pet-friendly experience. After booking, Romingo coordinates your stay with the property to ensure you and your pets are warmly welcomed. Backed by our Romingo Guarantee, you can rest-assure that traveling is easier and more enjoyable with Romingo!

Before completing your booking, please note the special accommodations request on our checkout page. Our team will then contact the partner property to request a pet fee waiver based on the property’s policies. Service animals are always exempt from fees.
Before completing your booking, please enter '0' pets at checkout, and our team will be sure to inform the property. No pet fees will apply to guests traveling without pets.

Visit our FAQs or our Support Center to get additional answers to your questions.

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