Hotel Hugo

With their handsome rooms and impressive wood paneling, the Hugo also featured a very agreeable and attractive staff, who made our stay easy and memorable. The attached restaurant, appealingly relaxed, surprised us with its simple charm. Thanks, guys.

Hotel Hugo: A Boutique Hotel That Almost Gets It Right The lobby is charming, and the little café offering free coffee to guests every day is a nice touch. Upon arrival, the bellman was friendly and helpful—easily the most welcoming part of the experience. Unfortunately, things went downhill from there. Check-In & The “Great” View At the front desk, I mentioned how excited we were and asked if there was a high-floor room with a view. The receptionist assured me our deluxe room had a great one. Excited, we headed up to the 7th floor (out of 18), only to find ourselves looking directly at the UPS driver garages. Not exactly the cityscape I had in mind. Room Woes: Dust, Dinged-Up Furniture & The Water Bottle Debacle The room clearly hadn’t been used in a while—dust on surfaces, worn-out furniture, and only one complimentary water bottle when two were supposed to be provided. My daughter went down to ask for the second one, and the receptionist told her, “We only provide two per day when the room is cleaned.” My daughter explained that we had only received one upon arrival, but instead of addressing it, the receptionist just kept her head down and avoided eye contact. No explanation, no apology—just silent dismissal. A housekeeper overheard and discreetly gave my daughter a bottle, which was kind but also made it clear that even small requests weren’t exactly welcomed. Housekeeping: You Have to Ask (Repeatedly) Stayed for five days. Had to request housekeeping three times because they don’t automatically service the room daily. And when they did, all they did was swap towels and make the bed—no dusting, no wiping. I only ever saw one housekeeper, so I wouldn’t be surprised if they were short-staffed. The Little Things That Added Up • Slow elevator: Likely because of the popular rooftop bar, but waiting for an elevator felt like an event in itself. • Shower design fail: The faucet is placed all the way in the back, so you have to step inside and get hit with cold water just to turn it on. Every morning became a game of “jump in, turn on, jump out, wait.” • The noisiest sheets ever: Every time I turned over, they crinkled. No idea why, but they were loud. • Beds & pillows: The mattress was firm, the pillows were fine, but nothing memorable. • Closet shelves: Placed so high they were practically unusable. • Old docking station: If you still own an iPod from the early 2000s, you’re in luck. Otherwise, useless. A Moment That Made Me Sleep With a Chair Against the Door One night, I accidentally walked up to the wrong room. My mistake—but what stopped me in my tracks was the door itself. The wood was cracked at the bolt, like someone had tried to force it open with a crowbar. After that, I pushed furniture against my own door before going to bed. Rooftop Bar: Beautiful Views, But No Access The rooftop bar offers stunning views, but every night, all the tables were reserved. The frustrating part? Many of them sat empty the entire time. So unless you had a reservation, you just had to hover awkwardly around, hoping to catch a glimpse of the view. Hospitality? Only at 3 AM and from the Door Guys Every single time I walked in and out of the hotel, the front desk staff didn’t acknowledge me—not a hello, not a nod, nothing. Meanwhile, the door guys? Consistently polite. The only other person who showed any hospitality was the guy working the desk at 3 AM check-out, who was actually kinder to me at that hour than anyone at the front desk had been my entire stay. Final Straw: Murky Faucet Water Turned on the sink, and the water came out cloudy. At that point, I was done. Would I stay here again? No. The hotel wants to be boutique, but the worn-down rooms, indifferent service, and general lack of hospitality make it miss the mark. There are better options at this price point.

The staff were amazing Luke and Dylan , the room was fantastic and location perfect,. Breakfast and the free coffee all was right on point . Very easy to get to all attractions. I was sick when i arrived and Dylan was so helpful he gave me early check in.

Hotel Hugo is in a very quiet neighborhood. It is in walking distance of many restaurants and shopping areas. They gave us a $25 F&B credit each day, which is nice for the rooftop bar or restaurant. The bar has beautiful views, definitely stop by. My only disappointment was the hair left on the bathroom floor and hair on the sink. There was also a clothing tag left on the bedroom floor. It made me feel like the room wasn't properly cleaned, leaving the room feel dirty. I did not bring this up to the front desk as I did not want to be a pain. I work in a hotel and know it can be hard for HK to get all rooms ready, especially with a short time between check out/in.

Exceptional value. Rooms have everything you need. And the rooftop has an amazing view. Special thanks to Maria for taking extra care of my stay after I had to stay an extra day due to my flight being cancelled. She went the extra mile to make me feel comfortable and welcome.