Holiday Inn Express Brooklyn Bushwick

It was a nice experience, everything was very tidy and clean, especially the kitchen staff were always very courteous and helpful. As requested, we got a room on the upper floors. there is an ice machine on every floor and snacks available 24 hours a day at reception.

I had invited my sister and her family up a few months ago and they stayed at the Inn. Check-in is supposed to be 3:00 p.m. however by 7:00 p.m. they were still not able to get a room. Absolutely nothing was removed from the fee as a courtesy. This time my son and his wife came up but other family were staying in the house so I put them comfortably near our home and the Holiday Inn Bushwick. They did not check in until after 7:00 so it was not a problem this time however a charge appeared on my car a few days later. I called the hotel and they said in addition to the $100 incidental they charge $17.20 for the supposed free breakfast Wi-Fi and some other excuse. This is not fair to their customers as once you pay hotels.com any other site and or them and it says total due you should not be charged hidden fees under the table! I wish my son had not been too tired to even take advantage of the free Wi-Fi and woke up just in enough time to check out at 11:00 and missed the breakfast at least I would have felt I got my $17.20 worth🤨. Oh and another thing the photo online shows parking and also mentions a pool there is no pool at no parking except on street with restrictions so if you do not like getting up at 8:00 a.m. you got to find a parking spot early the hotel should have at least secured with Department of Transportation free parking in front of it for their customers to watch their car at least from that window in that ghetto fab Broadway area.

We arrived at this building on October 24, 2023 at 8 p.m. with our two children after dark, tired and hungry after a day of traveling, only to find out that this hotel is not a hotel anymore. Yet we had a reservation for 4 nights We did not receive any notification prior to our arrival that we would not be able to stay. So we were on a dark street corner and scared, since we didn't know where we would be staying that night. Hopefully by now they are notifying people, and hopefully they are also not taking anymore reservations! Yikes!

We booked the hotel on July 12, 2023 through Expedia. We were supposed to stay there from 8/12/23 to 8/16/23. When we arrived at Holiday Inn Express Brooklyn – Bushwick in the afternoon on 8/12, we were blocked by a couple of security guards at the front door. They told us that “All refunds will be approved and processed. If you have a prepaid reservation, please contact the third party to receive your refund for the balance of your nights not spent with us.” So far we haven't got back any penny from them. STAY AWAY THIS HOTEL!!!!!!!!!!!