Equinox Hotel New York

Reserved a room for early check in and confirmed the day prior. It’s NYC! We have scheduled plans and the hotel was 1)not ready for us 2)front desk could care less we had plans scheduled; flippant with no apologies or even acknowledgment of the inconvenience/loss of our scheduled event. For a five star hotel, I expected much better!!

We have stayed at many hotels in NYC and wanted to try something new. Well we had great success in trying something new. Excellent Service ( thank you, Dan, at the front desk) Great View Great Food ( super healthy menu options) The restaurant and Bar were well-staffed and presented many options The Gym and SPA were amazing. We scheduled time in the spa after an excellent workout When you enter the hotel, you are warmly welcomed by everyone working there. Nothing is impossible or cannot be done . We had some last-minute needs, and they accommodated our requests up to an extended late checkout due to an issue with our brunch reservations at another location. We loved the room ( ask for a river view). The blackout shades and the room temperature settings perfectly combine darkness and calm and quiet for a great night's sleep. An abundance of ride shares seemingly available in single-digit minutes when needed, which was nice So what was not significant? There are a couple of things. The outdoor terrace was not open (it opens in April). It would have been nice to know that ahead of time. The outdoor pool was not open ( to our knowledge), which was a bit of a letdown but not a deal-breaker Light controls in the room are a little hard to see in the darkness if you need to use the restroom overnight. Non of the not great things would stop us from returning, and we should empower anyone interested in staying at this location to do so. There are shopping and dining options within a one-minute walk of the hotel. But don't sleep on the electric lemon. They can make your dietary needs no matter what they are.

Fantastic hotel! Got a junior suite overlooking the vessle and it was a great choice! very warm and great view. Bathroom had heated floors. A big fan of that! Light controls and shades are controlled by various control panels all around the room and also next to each side of the bed. Motion activated floor lighting under the bedside made for great and easy navigation without waking my wife. Junion suite included a powder room and living room with large tv. Room came availalbe with work-out gear for purchase which came in handy as my wife forgot some of her things. Absolutely fantastic service all around the hotel Staff are clearly and professionally trained in hospitality. Even their gestures, from the way they had thigns to you to the way they guide you around the hotel are clearly consistent with Asian and Italian class and respect.

Equinox hotel is always my go-to whenever I’m in NYC. Being a fitness enthusiast, the hotel suits my lifestyle to the tee. The room service food is top tier & healthy. The gym connected is state of the art. Nathan Loga is the best VIP host. Amazing hospitality. I will never stay anywhere but Equinox in NYC. Ps I get the deepest sleep in those beds.

My experience staying at Equinox Hotel Hudson Yards was the worst hospitality experience I have had at least in the supposed "luxury" category. If you pined to be in the cool clique in middle school, this might be a good fit for you because you will be treated with distain and annoyance (but you get to pay for it this time!) I am a lifelong New Yorker and some of the world's finest hotels are located here and they will go above and beyond to treat guests well. The cool kids? Well, they still suck.