Quality Inn Massena

No longer a Quality Inn, this hotel continues to hide behind the good reputation of former ownership. The St. Lawrence Hotel features inoperative equipment, inconsistent pricing, unfriendly management and a combination of permanent housing with paying short term guests. On the plus side, there are washers and dryers that are free to use, free parking, free breakfast and a convenient location in the town center. Do not be fooled by the attractive lobby and the Quality Inn signage and branding. This independent property is not up to the standards of Choice Hotels (and I do not know why the corporation tolerates the ongoing use of its name.) If you do stay there, check your charges daily. Prices are subject to change during your stay without notification.

The pictures and advertisements for this facility are the closest thing to false advertising if not actual. I've traveled to third world countries and have never seen such abysmal conditions. If we could have found better accommodations we would have and when we complained about the room, we were advised that no other rooms were available. The first morning we were greeted by a stopped up bathtub with someone else's hair around our feet and legs, the sink had no stopper, the entrance roof was falling down, only one elevator was working, the ceiling in our room was falling in, the carpet was damp and if you wore socks they felt wet, the smell of stale cigarettes was throughout the halls and stairwells, it didn't appear to be ADA compliant, there were huge potholes in the parking lot, there were broken and boarded up windows on both sides of the facility, there were window shaker A/C units, the chair was broken and torn, rust was on the vents...

I met 3 different staff members during my short stay at this hotel. They were the best part of the facility. All were friendly, helpful and accommodating. The hotel itself isn't bad. But I wouldn't say it's good either. The lobby is nice and the hallways are nice. My room was an acceptable level of clean. It was however very small. I was ok with its size as it was just me in the trip. I also accepted the smaller room from the desk clerk who was good enough to let me know the third party I booked through booked me a smoking room. The hotel parking lot was very cramped with difficult turning angles. The exterior stairwell from the parking lot was very sketchy and dirty and as I found out after climbing a flight of stairs you couldn't access the hotel from the outside. The breakfast was a typical selection, nothing extraordinary but it tasted fine and was filling. I wouldn't say I would want to spend a lot of time here. But as a short overnight stay it was acceptable.

Our floor and room had a musty smell, like an old basement. The room was entirely too small that the TV was on the side, not at the end of the bed. There were ants crawling up the wall. The shower was grimey. The A/C sounded like a diesel truck was parked outside the window. There was a brownish red stain next to the bed. The bed was a double and pushed up against the corner along the wall and the phone was on the wall as there was not enough room for even a night stand. The toilet was leaking rust around the back onto the floor. The mirrors in the bathroom had not been cleaned so there were cloudy streaks all over them. Lamps attached to headboard were dirty snd dusty. Wallpaper was peeling. The desk chair was torn and rickety, felt like you would fall to one side. The concierge did not ask us how our stay was as we would have told him then. Will never be back and would never recommend. Would have been better off sleeping in the car.

All around horrible. There was a smell to the room as you open the door, Once the door was open, I ended up discovering that I had half a room, Could have been perfect for an office. Bed was up against the wall, and the mattress had a huge dip in it, awful sleep. There was 12 inch circular stain on the carpet, mirror was improperly cleaned, lamp shades and bulbs had dust and cob webs on them. Cleary they can't afford people to clean the rooms properly. Oh yes, the AC unit was loud enough, was comparable to a diesel truck parked and idle outside.