Hampton Inn & Suites Albany Downtown

I'm a Hilton Diamond member, so I've dealt with Hiltons on business and pleasure across the country. I stayed at this property when it was literally brand new -- and even recently it was in relatively good condition. At this point I'm really concerned. I appreciate the fact that the property is being renovated -- it's dated and it needs it -- but it also needs to tell its customers before they arrive that the hotel is being renovated and to expect "less than par" conditions. My floor is being completely repainted -- something I could generally deal with if I knew about it beforehand. That said, hotel customers rarely like surprises -- notably bad ones. And the (upgraded) room I'm in had a faulty sink. Choices in Albany are relatively limited and if you're a Hilton loyalist they're even more limited. This property needs to do better. That said, kudos to the staff -- they are very polite.

When I arrived to check in, I discovered that there was a problem with my booking that was caused by an error due to Expedia. The staff AJ at the front desk was very understanding. His genuine concern and willingness to accommodate is the reason that we decided to stay despite the difficulties we were presented with. I live an hour from the venue that we were attending a concert at and could have easily just driven home. I have never experienced a staff at a hotel that was more attentive to my needs and more concerned with making me happy. For this reason, I look forward to booking directly with this hotel in the future.It is my sincere hope that all of the staff you hire are as attentive and pleasant to work with as him.

I really appreciate the front desk person sedik. He was really helpful and nice also very patient with me. Thank you. My son enjoyed the hot jucuzzi he thought it was a big pool . Lml. The bes was comfortable and we slept like a baby. The room was very clean and the housekeeper was nice .

Out of date and shabby rooms and hotel. Paper thin walls, you can hear people talking in next door rooms. The buffet food is inedible - the fruit salad was perhaps made last month and has been sitting in its own liquid since. Avoid if you can, this is worst than a Motel 6 off an Alabama rest stop.

I stayed here in early Feb 2025. Upon checkin I was told the card I used to book the room was declined, which was a surprise since I saw the full amount on my card as approved. The front desk told me I needed to provide a second card and the amount I saw on the original was a hold. I was staying 5 nights so the total was $1000+. The second card was charged $870. After a week I still saw both charges. I called corporate, which referred me to the hotel. The front desk manager, Richard, confirmed I should have never been charged on arrival but referred me to the general manager, since he is the only one that can issue refunds. The GM, Muhammad, refused to take my call and has not called me back weeks later. After a week, and several hours of lost time, I put in a dispute with my credit card, which was ultimately approved. Two weeks after my stay, I finally have my $870 back, no thanks to the hotel. Beyond this, they force a $20/day valet parking fee because the parking lot is small. Cars are parked in tight rows, each car blocking in the last. You will need to wait 20+ minutes for them to retrieve your vehicle. Not a place you want to stay in the winter or if you have an early flight. The restaurants are awful. They certainly rely on corporate events, because no self respecting individual would eat at them twice. I paid $30 for a burger that came out with a burnt bun and was missing the toppings I ordered. ($22 for a basic burger, $2/topping,$2 for sauce) I travel a lot for work and have stayed exclusively with the Hilton brand. After dealing with this hotel and corporate, I will not stay at another Hilton. What is the point of brand loyalty if they ignore their customers when there is a problem.