Inn of the Mountain Gods Resort & Casino

Based on a few reviews we read beforehand, we felt it was important to share our own experience and provide a balanced perspective on what we found at this resort. Weekend stays are on the pricier side, but no more so than other resorts we've stayed at. We found the amenities and services to be consistent with what you'd expect at this price point. This is not a budget hotel—nor is it intended to be. With that in mind, here is our review, as objectively as possible. We stayed for 3 nights. We flew into Albuquerque and made the scenic three-hour drive to the Inn of the Mountain Gods for a concert at the conference center. The landscape along the way was stunning and such a contrast to the desert terrain—especially as we approached the beautiful mountainous region of Ruidoso. Upon arrival, we were greeted by a valet attendant. We opted for valet since it's included in the resort fee. They promptly parked our car but didn’t offer assistance with our luggage, which was a bit surprising. Had they offered, I would have tipped , but chose not to. That said, they were quick and efficient when retrieving our vehicle the next day for an afternoon out in Ruidoso. Our room—a luxury 2 Queen—was spacious, clean, and mostly updated. The décor felt modern and comfortable, with all the expected conveniences. The balcony offered a breathtaking view of the lake, and the room itself was incredibly quiet, perfect for relaxing. While the bathtub area seemed to be awaiting renovation, it was still perfectly usable. The beds were exceptionally comfortable. Dining options were plentiful, ranging from budget-friendly to high-end. The hotel also offers many quiet spots to unwind, whether inside the cozy lobby or outside on the scenic balcony. Overall, we thoroughly enjoyed our stay. The Inn of the Mountain Gods and the Ruidoso community truly feels like an oasis amidst the desert landscape of southeastern New Mexico.

This place was not worth my almost $800 for a Friday and Saturday stay. First they gave us our room and hour and a half late. Then the heater would turn off every time we would leave the room. The pool smelled like old chlorine. Super gross. The sink would not drain properly and there was no security when it came to going to the room area. When I complained about the late check in I was advised that they only do something if you get your room pass 6 pm. Then they charged me an extra $48 for no reason and it was so hard to get my money back. I had to talk to the accounting department. Let’s just say I will never be going back

We had a great time from the minute we got there till the minute we left. We had a very nice comfortable room with a nice view of the lake. Massages were great. We had good luck in the casino and ate some very good food. We are planning to return soon.

The facility is gorgeous, casino lots of fun (need to get a handle on occasional homeless person scouring the floor); restaurant food really good; no complaints on restaurant service - only problem with this hotel is the work ethic - this constant issue of being non-committal in taking care of the customer. It was like this in the 90's when my sister from New York City complained about ice machine being broken, no one was about to take it on to fix it. We loved staying here but on 3 occasions in just 3 days/2 nights we found things have not changed. We arrived early to Ruidoso & called to see if we could check in early - we were told to check in online & would receive a text when room ready. We did not hear by 2P so decided to check with front desk, again told room not ready - that's fair, but when 3pm check-in time arrived & still no text, we went again to front desk & were told that supervisor has to approve room, check-in starts at 3PM but no guarantees to when we get in - happened at 3:30P. The first morning I asked for early housekeeping and again was told she can send an email, but no guarantees as to when it will be done. Also on our 1st morning I called down to see when pool opened & told 6AM. Both days pool did not open at 6AM. The 1st day we snuck in thru the men's dressing room to access - pool & hot tub wonderful, but used towels & water bottles everywhere. When I mentioned this to front desk girl, she said they had no pool attendant that morning...?? how hard to have another employee spend 10 minutes opening & clearing towels & water bottles away. I think the problem lies with management & not stressing that the employees are there to make ore stay unforgettable. All employees should be more helpful, grateful for a wonderful place to work & SMILE!!

Terrible place! Rooms are outdated and dirty. The patio had a lot of trash, cigarette butts, food wrappers, and even hair as if someone was having a hair cut! Desk assistances were very rude there were several people in line and pretended like they didn’t see anyone. Asked about the ski apache and none of them knew if it was open. Food service is extremely slow, besides taking for ever the waitress mention they had ran out of certain food and drinks! Food was gross and over priced. Casino is just a way of stealing your money as soon as money was inserted you automatically lost, made no sense. Also, there was no snow and website kept posting snow pics of the place. Overall, they deceive people in how the resort looks and what they offer!