Knights Inn Gallup Near University of New Mexico

First - Cleanliness - = awful - I don't think the "carpet" had been swept - and the filth of bathroom floors, buildup around edges - smudge in shower . Got xta blankets and they had big tufts of black fur on them. Grim grim grim - only an overhead light with greenish cast. Room certainly did NOT look like photo on this site. Old worn bedding. I wish I had photos - too put off to focus on that... just wanted to get out of there. This Dec 7th 2024

Cheap, clean motel providing a good breakfast. Room had no coffee maker, fridge or microwave. Limited linens in room and no tissues. Lack of suitable plugs to allow for charging phones etc. Free parking on site.

This is an old motel that lacks basic things. Half of the electrical outlets don't work. There are no wash cloths provided. No close hooks to hang clothes. The front office is locked most of the time. A sign directs you to a motel next door. Low price that is the maximum earned. A big disappointment.

This is an older 50’s era one story motel. While it looks kind of drab from the outside, rooms were clean and recently remodeled. Towels looked new. There is no coffee in the room or office. I couldn’t get the tv to work, but there is strong internet, so I watched Netflix and Roku on my device which I prefer anyway. Breakfast bags are available in the morning consisting of Raisin Bran cereal, raisin bread, and milk. Rates are reasonable and staff polite. I was only looking for some evening rest while going through town on my way to California, and this served my purpose.

Gave hotel a heads up on my travel plan changes. They refused to cancel my reservation because it was a couple hours into the 24 hr window to cancel. Nothing had been processed or charged and it was left to the manager to give the okay to cancel. Manager refused to approve the cancellation and they are apparently taking my money tomorrow even though I can’t make it. Bad business and customer service. I won’t be choosing this company again.