Days Inn & Suites by Wyndham Red Rock Gallup

This was the worst hotel experience I have had in over 10 years. Filthy bathrooms, breakfast area was filthy, juice left uncovered, no options for breakfast food, machines out of order, lobby smells like curry, parking lot had trash, blood on the interior room curtain, no tissue stocked, hair in the bed, no staff on duty overnight... every trash can was filthy. When you check-in, there's a man from India on a TV, but no physical person. I requested a room away from anyone above me, as there were only a few cars in the entire parking area. He put me below a guy who was making noise all night. The walls are paper thin, the ceilings crack like thunder, everything in the rooms is from the early 90s except the TV. I paid for the room through booking.com but the owner hard charged my deposit onto my credit card the day I checked out. I left way before checkout time. The deposit was supposed to be returned within a couple business days but this thief owner from India charged me the $50 deposit plus something else. The deposit should've remained a pending charge until it was reversed. We noticed when we pulled up that this hotel was essentially empty except for an abandoned SUV, the owner's car, and 1 other car on the side of the property. The room was so filthy we didn't even use the shower. I provided a screenshot showing the double-charge. The booking.com transaction is followed by a hard charge the following day. I think this hotel owner does this assuming either people won't notice or people won't report him. I would also like to point out that I sunk about a foot into the mattress. The mattresses are about 5 years past their throw away date. Do not stay here, under any circumstances.

This place sucks deeply. Video check in like it's run remotely from India. They added a $50 charge for "aminities" but there's nothing to buy, no one there. Phone didn't work to get help with TV that didn't work. Inedible breakfast, trains every 15 minutes with single pane windows, no sound deadening. Absolutely the worst place I've ever stayed and I've been traveling for 70 years, all over the world. Simply pathetic, it's like they don't want to have anything to do with you except take your money and add an additional $50 overcharge not mention in the Wyndam booking. I'd sleep in my car before I would stay here again.

Virtual check in seemed like a good idea until you realize that there is No staff on site at night. No elevator, only stairs. That wasn’t a problem for me but could be for someone else. Guest in room next to mine has their tv on until 3am. Tried to call the front desk in hopes of getting some help but the calls dropped after a few rings. AC didn’t work so room was hot. Had the AC blasting at 60, but it never blew cool air. Trains ran all night just 300ft from the hotel. The hallway on the first floor smells of cooking food, and not pleasant either. In the morning the smell was still there. The tile in the bathroom was badly broken and wobbly. Lastly the free “breakfast” consisted of a few mini pop tarts, bread for toast, and coffee.

Stay was great. Staff was friendly. Only downfall was the breakfast was not much. Milk, cereal, and boiled eggs. We will stay there again.

Entering the lobby you are greeted with a large screen TV and Webcam. There is staff on premises as someone came out of the office that is labeled as mail room when I quickly reported that I could not stay in such a filthy hotel. The bedroom had cobwebs, a filthy floor, yellow water from the faucet, and didn't have tissues in the bathroom. The pool was a public health code violation with trash and filth everywhere and murky water. The hot tub water had a Grey tint to it.