The Clyde Hotel

This hotel is a lite on the fancy side. We had no problem with check in, and the rooms were nice. The restaurant "Cassies" they have there has great tasting food. My daughter had the pancakes two days in a row, and they were excellent. I had a cheeseburger for lunch, and my wife had the French dip sandwich which was excellent. The entire hotel staff was extremely friendly and very helpful. The only reason why I didn't give it 5 stars is because water pressure for shower was a little low, and we feel my daughter's stuffed animal was taken from our room. I would definitely stay there again.

the bed was comfortable and the restaurant was amazing as well as the food! everything was cooked perfectly! i love how close everything was downtown too! the staff was also nice and very friendly and helpful! the bar was pretty good as well! the drinks were amazing and not too overpriced

Pros: Newly renovated rooms are large, well appointed with comfortable bedding, , Keurig, bathrobes and steamers. Carrie's restaurant had consistently wonderful food at good prices with cheerful and excellent wait staff. The first floor gift shop had a wide variety of gifts with different price points. Cons: The hotel location is not in a very safe area of the city. The convention center where the conference was held had security guards at every door. It is not safe to walk at night and the hotel had security issues of it's own as well. During the conference a homeless person followed a guest to their room and multiple times the hotel security staff was escorting individuals off property who had entered the hotel and were not guests. In addition, the hotel had rodent issues that included a mouse crawling up the pant leg of a guest as she was waiting to check in at the front desk. The hotel closed the pool on an 80 degree day with no notice saying it was an emergency maintenance issue with the pool, but in actuality had concrete resurfacing work being done. **Hotel is under new management after being a Hyatt for many years. Hopefully, in time, the Heritage group will be able to turn this hotel and location into a better place **

Very helpful and kind staff! The room and the room’s view was very lovely. There are nice choices to have a snack inside the hotel. The room’s temperature was comfortable, the coffee maker works, and the bathroom has almost all the amenities. The interior of the hotel is breathtaking with the art deco designs and the calming piano ambiance. Also, the fitness room is super large with a lot of equipment! In the lobby by the front desk is coffee in the morning. The only “issues” I had during my stay was the room keycard not working when using self-parking every time (but front desk staff is able to resolve that easily), the pool was under maintence during my stay, however I could go to another Heritage property to use their pool if I wanted to, and the bathroom was missing a hair dryer but I travel with my own anyways. That said, any “issues” I had was resolved quickly and easily!

During check-in, I discovered that my department's business manager had not sent a check to pay for my room. Since the card machine's tap function wasn't working with the Google Wallet on my phone, I had to call home to get my credit card number. While I was waiting at the counter, I could hear other conference attendees yelling behind me, "There's a mouse climbing your leg!" At that moment, I jumped to get it off, and another guest came over to assist me. The mouse then fell to the floor and scurried into the corner near the check-in desk. The young lady checking me in went to the back and returned as if nothing had happened, continuing to try to check me in. Frustrated and shaken by the incident, she was more concerned about getting a card on file than the mouse. Eventually, a maintenance person came out, spoke briefly with the young lady, and I pointed out where the mouse was. He picked it up and took it to the back office. Another staff member then came out to assist with check-in since the process had backed up with conference attendees waiting for their keys. No one ever apologized or asked if I was okay. If I had known there was availability at another hotel, I would have gone elsewhere. I waited to see if anyone from the hotel would contact me regarding the incident, but no one did. By the second day of the conference and now my third day at the hotel, as I was on my way to the convention center, I stopped by the front desk to inquire if anyone had mentioned the mouse incident from two days prior. One of the hotel staff looked surprised as if he were just hearing about it, while another person, who appeared to be a manager, seemed a bit apologetic and was aware of what had happened. She informed me that someone was coming to address the issue and mentioned that there had been another incident the day before. Despite this, I wasn't offered anything other than a belated two-day apology. I noticed that some of my colleagues who experienced issues with their rooms had at least received a voucher to use at the restaurant during their stay. I am very disappointed at how this situation was handled. In addition to the other issues that I heard from other guests at the hotel really need to make some changes. I would like to raise a few issues regarding the accommodations. The bathroom fixtures and plumbing are in need of updating and repairs. Specifically, the cold water handle on the sink leaks during use, causing water to pool on the countertop. Additionally, the shower head and fixtures are outdated, with malfunctioning spray options and poor water pressure. Furthermore, there are stains on the carpet, which also appears old and may need to be replaced. While the room decor is nice, the condition of the carpet and bathroom fixtures detracts from the overall enjoyment of the stay. For guests who arrive in town early—especially when a large group is coming—it's important not to keep telling them to check back to see if rooms are ready when they won’t be available until 4 PM. I expected to leave my bag and wait to check in at 4 pm. Upon arrival, some guests were able to check in early. However, when another conference attendee and I approached the front desk, we were told to check back at 2:30, which was fine, we wanted to get something to eat while we waited. Unfortunately, when we returned, the check-in time kept getting pushed back, until we were finally able to check-in around 4:10 pm.