Quality Inn & Suites Albuquerque Downtown University

My family and I were displaced because of Hurricane Helene. We had to piece together hotels since everyone was booked in the Columbia area. The day we were supposed to check in, I received word that my power was back on. I asked the front desk if we could cancel the reservation. She said to contact reservation line. The reservation line could not perform the refund; they needed the hotel owner, DP Patel, to allow the refund. I ended up having to go through my credit card but the owner still refused to refund me any amount of money. I'm not opposed to paying a cancellation fee, but keeping the entire $700 for a stay I never used is outrageous! You have to be a greedy individual with no heart to behave like this, especially given the circumstances. Pathetic! PS. Good luck ever trying to reach Patel. According to the "front desk", she always claims he is "unavailable", it is unknown when he will return, and he has no schedule. When asked when I should expect a phone call back, she couldn't give me a timeframe.

Myself and two colleagues were in town on business. We had to stay an extra day so we had to book this last minute. We pulled into the lot and there was a guy in a pickup truck with his arm out the window smoking a huge blunt. That should have been our first clue. But beggars can’t be choosy so we went ahead. The rooms were terrible. I wouldn’t even put my bag down on the bed. The smell of marijuana was over powering. I looked outside and a guy and girl were partying downstairs below my room. Then there was the guy walking around wearing only shorts and he had an ankle monitor on. We lasted one hour. Didn’t even try to get our money back. Left and drove to Columbia and got a nice hotel. The pictures on the site are completely false advertising. Maybe they were taken 50 years ago. I can’t believe this even got 3.5 rating. If I could give zero stars I would. Nothing about this hotel was clean or nice. I didn’t not feel safe here.

Dirty , staff was unfriendly the girl at the front literally didn’t even want to speak or answer any questions, the pool was shut down for our whole stay only only once , will never book this motel again it’s disgusting and kind of racist never again

The room was nice except the water pressure in the sink was very low. The pool opened when we left. The “breakfast” was terrible - juice machine broken, no pastries or bagels, and the woman in charge constantly complained. Front desk personnel were nice.

Booked online via choice website. We booked a king whirlpool suite. When we arrived they had put someone else in our room. I showed the lady my confirmation with the room type we reserved and she said sorry. I shouldn’t have booked online. Wasn’t offered any compensation or help finding a comparable room. Not happy.