Econo Lodge Old Town

Terrible hotel for families. Walls are very thin, so if you have neighbors that are fighting, crying or having sex, you hear everything, which we did on all accounts. The pool is very dirty. The beds are worn out and pillows are hard. Location could be considered unsafe, as the front desk kept the front door locked past 7pm. There are security cameras EVERYWHERE. That could be a considered a positive or a warning sign. The only bright spot was a pretty good breakfast for the price.

Where to begin? The poor clerk was having computer issues all weekend and had one heck of a time checking my Mom in on 6/2. We got to the room and the thermostat is set at 75 and won't change. Apparently the fancy new thermostat is so complicated, you have to have an employee come and change it. The phone was dead. The light switch outside the bathroom is broken and you have to punch it to turn the light on. The shower head is either broken or non-existent because water rushes out everywhere. No mat in the tub. It was wrapped up in the corner of the bathroom and looked as if it was very old. The one bright spot - the beds were comfortable. Overall, I do not recommend this place.

We had a reservation for one of the suites. When we arrived, we were informed they didn't have the room we booked available and tried to put us in a smaller room. I declined the other room, but they refused to cancel my reservation even though they were the ones that made a mistake. They charged my card as a "no show". I had to call Choice Hotels customer service for a resolution. We have stayed there every year for the river of lights, and I have recommended it to other people in the past for the location close to Old Town. Never again. I recommend you stay somewhere that will honor your reservation.

I have been a loyal choice customer for quite a number of years. I was down in Albuquerque to conduct business and checked into the reviews of this hotel. I decided to reserve a room and proceeded to have one of the worst experiences in all my years of traveling. I don’t expect to be wined and dined when I pick a hotel but the customer service I received upon checking in and the action taken by the real manager tell me this hotel should be avoided at all cost especially if you are a service disabled military veteran with a service dog to assist you! I tried to check in and the Harpie Karen twit behind the desk, who misidentified herself as a manger, refused to check me in to the reserved room since I had a pet with me. I explained and my dog was clearly identified as my service dog and she proceeded to try and overcharge me for a room with two beds that pets were permitted to stat in! A clear violation of the ADA. Back and forth finally I decided to go to a different hotel and would advise anyone not trying to get ripped off or being treat like crap to avoid this place like the plague. I have taken a photo of the real managers response black listing me and telling me to use another hotel in the future! Awesome business practice! Do not recommend for people with disabilities, veterans or anyone who gives a damn about being treat like a human being! AVOID THIS PLACE!!