Home2 Suites by Hilton East Hanover

STAY AWAY!!!! I booked this hotel for 1 night before a soccer tournament. This hotel is overrun with migrants who act as if this hotel is their own project building. I called the hotel staff twice because the room next to me was BLASTING music after 10:30. The hotel staff asked him to turn it down but never offered to move me. Every time they left the person blasted it again. This hotel should be ashamed of themselves for taking bookings if people are living there!

A front desk person cosmo does not know what he is doing. This was not a good stay. For a diamond member I was treated terribly. My request was ignored. I will never stay here again. There is virtually no management. They leave this hotel to a young kid who has no idea about anything

Even though this hotel is relatively new, it is showing unnecessary signs of wear and tear in the rooms and common areas. First of all, I was not greeted at the front desk as a Hilton Honors member. The carpeting in my room was frayed and damaged in areas and the gym and laundry area were dirty. In the laundry room, trash was regularly on the floor and on top of the machines, and in the gym, people's dirty towels were left for multiple days where the kettlebells go. Children were allowed to be in the gym unattended. They engaged in loud and unruly behavior and climbed all over the machines. I usually enjoy staying in Home2Suites properties, but this was a definite miss.

THE WORST EXPERIENCE EVER. the elevator got stuck and i was in the elevator for more than an hour. it was so hot in there i had to start focus on my breathing. when the fire department finally broke me out, the front desk woman said there was supposed to be sign to not take the elevator but no one put the sign up ! she saw me walk into the elevator and everything but didn’t stop me. there was no accountability taken and i felt violated. she asked me why i didn’t take the stairs and that even upset the firemen and the police that came to rescue me. they asked her why were we in there for so long. I was the one to call 911, thank god i had my phone on me and it was charged! the next morning when i asked for the manager, the morning front desk lady was very rude and told me there are no managers available and that she was aware what happened that night. no one came to check on me or asked me if i was alright or tried to accommodate me after that, but they made sure to let me know i HAD TO CHECK OUT AT 12pm. when i tried to explain how i felt about the night before the lady that came to my room only said “i understand that but you still have to leave at 12pm” ontop of that , during QUIET hours the next door people were blasting music and making love noises very loud. and this was all after being pulled out the elevator at 4am. so i got no sleep at all. i took it to cooperate and they’re making a case out of it! DO NOT stay here if you’re expecting professional and great customer service!

I stayed here once before, and it was fabulous. However, this time, the hotel was filthy and unacceptable, and my room was missing standard items. When I checked in at 6:15 pm, the floor with my room was full of garbage bags (more than a dozen!) with smelly & spilled garbage, dirty pizza boxes, soiled linens, etc. They filled the entire length of the hall, which smelled rancid. I understand this was the end of a holiday weekend, but it was more than 7 hours after check-out time, and more than than 3 hours after the next check-in time began. They were removed after I called the front desk, but the next morning, there were open bags of garbage (including again, smelly food garbage) that had been removed from the hallway bins and left sitting open in the vestibule by the elevators. My room had been somewhat cleaned, but was missing a soap dish by the sink, a sponge and dish drying tray in the kitchen area. Finally, the kitchen sink was completely clogged and backed up instantly. After some investigation, we realized that the food disposal unit was partially unplugged. So we plugged it in and ran it for a while. That solved the problem. But it clearly hadn't been run in some days, and whoever cleaned the room should have noticed given that the water backed up instantly. That made me wonder how well the room had actually been cleaned! Overall, it felt gross! Given the Hilton name and the price, I expected far better!