Homewood Suites by Hilton Dover Rockaway

As a Hilton Honors Diamond member I like to stay at different properties across Hilton's portfolio. A weekend solo getaway to the area around Rockaway Townsquare Mall brought me to this area. Note that this hotel sits in Dover, but it is walkable (albeit some parts have no sidewalks) to the Rockaway Townsquare campus within Rockaway. So there is plenty to eat or buy within a short distance. As I always do, I checked in online the day before arrival and chose my room. Upon my arrival I went right to my suite. I found the suite to certainly be ample size, and with plenty of room for my belongings. The TV, WiFi, and temperature were all easy to control. Bathroom had plenty of space for toiletries. No issues with hot water. Breakfast was good and quick. The hotel, at least during my stay, was quiet as the building is set back about 1/4 mile from the nearest busy street.

I stayed at this hotel in September. The hotel is tucked away off of the main road but directly across the street their is a mall. The fornt desk staff was very polite and friendly. Tawanda (I apologize if I misspelled her name) always greeted us and answered our questions. She was great. The hotel was clean, they have a room to purchase snacks, nice size breakfast area, and indoor pool (small size) and a basketball court outside along with a gym on the inside. There are two hotels but the parking lot is large enough to accomdate both. The elevator could use some updating to the floor. The hallways were clean with ample lighting. I chose to get the upgraded room with the panoramic view. The room was large have three large windows was nice but the view consisted of a wooded area. The fan in the freezer makes a loud humming noise but overall it worked very well. We did not use an of the cooking utensils as they were not clean. The TV's are on a swivel which is great you can watch them from the couch or the desk but the cable in the back falls outs. The chairs in the room need a to be cleaned due to the stains on them that make you not want sit on them. The bedroom area was comfortable. nice pillows with a decent size closet. Please keep in mind that housekeeping must be requested a day in advance. The room has two towels, two wash cloths and three hand cloths. So if you have multple people staying you may want to request housekeeping in advance. Overall the hotel was quiet even with a large wedding party in the hotel, the staff was friendly and the room was spacious.

Tawanda at the front desk went above and beyond to make our stay easy and comfortable with the loss of our mother. She had a cancellation of a desired room and called me back proactively to let me know it was now available. At the front desk Christina and Tawanda were wonderful at check in and the sales dept worked miracles to get the family of 9 rooms all in the same area even with the hotel being 100% booked. The staff made the trip a great experience!

Hotel sits in a quiet area off the beaten path a bit. My selected room was not available, but was upgraded to another room. The one bedroom suite did have a door to adjoin to the adjacent suite, which would be convenient for anyone with a larger family, especially if needing an extended stay. The room appeared, clean and tidy. The bed was very comfortable, and the sheets were notably soft. The selection of television channels was better than most Marriott brand hotels I’ve stayed in. Breakfast was what you would expect for a free breakfast at most hotels however, I wish the hot water for tea would not always taste like coffee. It ruins the flavor of your tea. I would stay there again.

This hotel is neither old nor new but is relatively well maintained. No huge spaces but everything you need in a convenient corridor. Just based on the property I’d be inclined to give it a 4 but the accommodation and friendliness of the daytime staff and manager boosted this to a 5 star experience