Courtyard by Marriott Manchester Boston Regional Airport

You get what you pay for…unless you’re staying here! I booked an executive suite for four of us—-but were provided bedding and towels for 3. No frills like tissues or trashcans here. Two rooms and a bathroom with ONE trash can. The thermostat in the “office” portion didn’t work. The sink in the bathroom was permanently closed. The drain had no way to lift up. You can’t tell me housekeeping didn’t know that before they gave us this room!!! Forget asking the front desk for assistance. The phone button for that doesn’t work. I finally dialed zero. They acknowledged we were right to complain, but had no solution. No other rooms available, even though it was only 6 PM. No one was on duty to help? Evidently not, according to the person working at the front desk. I asked about bedding for the pullout couch—-clearly with 4 in a one bed suite we needed to use it. I was told to look in the armoire. (I already did before inquiring!) One fitted, one top sheet, and one pillow. Hmmmmm. The photo shows two pillows and a blanket. So I asked about that. Front desk told me, “No. We don’t provide those usually.” I get that good staff is hard to find, but seriously? I had to ask for enough towels, despite it being put in my request before check-in. Pool was warm. We swam twice. No towels at night, but plenty in the morning. Two shower heads, but only one worked. No hand held to be used. Shampoo/conditioner/ body wash in shower. A bar of soap left by the sink that couldn’t drain. No other “frills”. No tissues. No shower caps here! Definitely no lotion. Oh, and the rubber mat in the shower hasn’t been lifted or cleaned under in FAR too long. GROSS. Shower curtain bar all rusty. Strange, because mine at home doesn’t rust and we certainly aren’t in a tropical climate! Not well designed. Only one phone—next to the bed. One thermostat worked. The “office” would not be a place I’d like to use for work. The bed was super close to the ground and really too soft—as in my rear sank to floor when I sat on it! We have Bonvoy membership, but that makes zero difference. They still don’t rectify the problems. If you’re looking for a place to park and head to the airport, this is it. A good night’s rest? Look elsewhere. There are plenty of places nearby.

oh boy...sketchy area with sketchy restaurants. The hotel is tired and in need of some serious work. No breakfast unless you count a couple of muffins and a carafe of coffee (for a fee). no food choices overall. Parking is confusing and it is on a major road. Convenient to the airport and highways. Not suitable for families. The people working here are friendly and helpful. That was really the only upside

Emerson was fantastic! Our Friday arrival turned into a Saturday morning 3am arrival due to airport delays. Just days before Christmas, 5 suitcases and a 3year old in tow, Emerson came to the rescue! We even woke up to a note slipped under the door saying she hoped we had a better day. I have run hotels for 20 years and people like her are one in a million. Thank you Emerson, you really helped this mama out more than you know on a stressful day!

Nicely renovated hotel, clean enough and quiet, guestroom was on the small side however. The bathroom could be brighter, during the renovations they should have brighten up the room a bit more overall. Staff we interacted with was friendly and efficient, which includes the staff at the bistro-café in the morning. We had a great rate at 109$, so it was a awesome value. I was not upgraded as a Bonvoy platinum member, not a terrible move on their part, but I noticed it. ;)

A huge shout out to Colleen at the front desk and Kristen in the lounge area! They were both so helpful, professional and a pleasure to spend our time with during our stay. Both Colleen and Kristen went above and beyond to make our stay very enjoyable!