Sonesta ES Suites Reno

We have stayed at Sonesta several times. Over the past 3 years the property as really gone down. This last time our carpets were dirty, the mattress cover didn't fit the bed, there was pee on the toilet and when we went to shower in the a.m. there was hair in the shower and the floor of shower was dirty, the body wash pump was broken and fell down and hit my leg and bruised me. The doors coming in and out of the building where filthy. We called the manager 3 times and she never returned our calls. I would rather pay more and stay at a cleaner hotel!

Had a great stay. Very spacious and comfortable rooms for the price. I did not experience any of the issues that the recent negative reviewers describe. The staff were pleasant and helpful. Perhaps (as some reviewers mentioned) there were staffing issues earlier. Management has gotten the message that having a stable and professional staff is of highest importance.

Like to book a room with front desk. Apparently ruffled feathers , maybe not staffed to answer phones any longer, as I always have done so in the past. Wont make that mistake again, as we will not stay here again. I sang their praise 6 months ago and couldn’t understand why so many negative reviews. We had stayed here MANY times in 2023 and we were always satisfied. Now I understand the negatives. Check in staff, no “hello”, no smile, not at all friendly and welcoming. The cement walk way into the back entrance in “Bldg A” where we were asked to park and enter was deplorable! I didn’t want to walk on the filthy surface. Sticky and grimey with multiple LAYERED spills of ? The rug inside, down the hallway and on the elevator were soiled and tired. After unpacking, used the toilet, and the handle of the toilet wasn’t “connected” and wouldn’t work. My husband had to remove the toilet tank and pull the pump up manually. Saw it was broken and had been taped. Went to wash his hands and NOT one sliver of soap on the sink to do so. After looking around there was 3-4 large dark brown spots on the carpet next to the bed that a good shampoo probably would have removed. Went to the front desk, same clerk. No “I apologize”, nothing. Moved us , handed me some soap and we moved rooms. Our second room was acceptable, there again dirty hall rugs and somewhat not so clean rug, but we made do. Yes we have a small dog, and yes I’ve come to the decision that being “pet friendly” doesn’t mean a thing, just a higher pet fee. just means discrimination to pet owners. Just put us in dirty rooms. Yes this property has a nice and usually clean lawn for pets. That’s it. We are done here.

We’ve stayed here at least 5 times since Summer of 2023. I can’t believe the reviews on this site that I’ve just read! I’ve left a GREAT review upon every stay……where are they? This is the most hospitable, clean, safe place I’ve stayed in! Great for dogs. Nice green grass kept up and clean for them. Great reception, easy check in. Good location within walking distance of restaurants. Will be staying again.

The is absolute the WORST hotel I have ever stayed at! The customer service upon check-in was awful! The room and floors were EXTREMELY dirty! The shower was filthy! The bedding was also soiled, especially the comforter! I had the representative come look and she was mortified. She said she would bring back new bedding and brought back a sheet and fitted sheet and I had to change the linen. There was no extra comforters or blankets so my husband and I were cold during the night. DO NOT BOOK HERE IF YOU ARE LOOKING FOR A COMFORTABLE PLACE TO STAY! It is not worth the money you may save.