Holiday Inn Express Hotel & Suites Minden an IHG Hotel

Spent 3 nights there. Check-in was easy and friendly. The property is only about 10 years old so it shows well. My room was large and the bathroom very large. All was very clean. The shower had very good safety bars. The be was a king and the pillows were outstanding. The room was spacious and functionally worked very well. Even though there was a 24/7 gas station next door, the room was very quiet. One complaint. My room was at the end of the building and the Wi-Fi was sub normal. It took a long to to log in and and would not allow me to download even small apps.

This is the 3rd time I've stayed here. It's centrally located right off the 395. It's been my experience that it's always been quiet and the rooms have been clean. The previous times I've stayed the breakfast was marginal with prepackaged foods that needed to be microwaved. I was pleasantly surprised at a full breakfast with premade but real egg omelets, real bacon, sausage etc. If you are traveling with your family and the rate is right, this might be a good option. I wanted to thank Perry with an issue I had that he was able to help me with.

VERY INTERESTING STORY. I booked 2 rooms for me and my husband and a second room for my mom. They settled in a dirty room, after that they apologized, after 1 day they did not do the daily cleaning. On the second night of my stay in the hotel it was very noisy, I was in the second month of pregnancy and I was broken. After that night, my husband and I went down to the reception to say that it was very noisy and we didn't get enough sleep. In response, we heard that the general manager Lisette Polson said that she was forcibly evicting us because she thought that we were a nuisance for her life. We asked her why she was evicting us like dogs, she replied that she was God here and it was up to her to decide what to do on private property. She said she would call the police and we would be arrested. We were late for skiing and couldn't wait for the police. Lisette said she was evicting both rooms. And she asked our whole family to clean up in 30 minutes. We are Russian and we studied English at school. The level of our English is not professional, but we understood the attitude of Lisette Polson very well. We videotaped our entire conversation. We've traveled a lot, but we've never seen such rudeness and lack of education from a general manager. Strange attitude to customers for money. We paid for the bad service, the rudeness, the tremendous stress. In the second month of pregnancy, I was very nervous. It was very disappointing for such an attitude. I do not advise you to live in this hotel, because you can be forcibly evicted for your money. The general manager said we had a bad temper. I have worked at Crown Plaza Moscow for 12 years and I know the level of service and standards of the IHG company. I always go to IHG hotels. But this is the first time I've seen this. In the future, I am afraid to live in IHG hotels. Improve service, change staff. Very unprofessional employees. Rudeness and violation of rights. Dismiss Lisette Polson. We have traveled a lot in the USA, Europe, Asia and have never seen such an attitude. Lisette Polson, the god of the hotel, talked to us so that we felt like we were not human for our own money.

During our trip through America, we stopped in Minden for three nights. We received a friendly welcome and were informed of all the facilities available. The breakfast buffet was attractive and up to Holiday Inn standards. A friendly hotel employee continuously cleared away used dishes and kept the buffet tidy. From our point of view, we can only make a small deduction in the room cleaning service. On the second day of our stay, there was no room cleaning. Actually, no problem at all after only one day, but our waste filled up and the toilet paper ran out. However, upon request at the front desk, we received both new toilet paper and fresh towels. All in all, we are very satisfied.