TownePlace Suites by Marriott Omaha West

Hotel is pretty beaten up, towels thin and scratchy but they are really promoting all the storage available with the containers plus partnership. Breakfast options very limited, we were there 30 minutes before closing and they weren’t refilling anything. My daughter forgot toothpaste and they didn’t have any to purchase even though they supposedly have a small area to buy necessities in. Store only sold Pepsi, Diet Pepsi, cherry Pepsi and Mountain Dew so if you wanted non caffeinated they didn’t have it.

Just completed a 5-night stay and was quite disappointed. Despite multiple requests to the front desk, our room was only cleaned once and only the trash was taken out. Our beds were not made even once, let alone the sheets changed. The rest of the hotel public areas were also not well maintained. As a Gold Elite Marriott member, it's one of the most disappointing stay experiences I've had. Definitely will stay elsewhere next time.

The TownePlace Suites is where we stay every time we visit Omaha. Always well kept property & friendly staff. Jenn was super helpful getting things sorted out in my room (needed bulbs for the bathroom & replaced shower head). Jenn is very attentive to all the guests at the hotel.

Had a great weekend stay - the room was clean and spacious - the front desk employee Jen was very nice and went above and beyond to make sure my stay was perfect - I will definitely be staying here again next time that I need to stay somewhere in Omaha

Decent clean hotel. The beds and kitchen were clean and modern. Some of the chairs and carpet were a bit older. Staff were very pleasant and helpful. Nav and Tasha were very helpful, friendly, and courteous. Brintay was super friendly and really helpful. Breakfast was ok but not a lot of options.