Home2 Suites by Hilton Omaha West NE

Although the hotel is spacious and visually appealing, actually getting a good nights sleep is next to impossible. Aside from the strange gurgle like noise that came from my refrigerator, the air conditioner sounds like a helicopter is about to land on your bed and it turns on and off throughout the next making the room go from an ice box to an infrared sauna within each hour! You would think that would be enough to make for a rough night of sleep, but I was also jolted out of bed thinking someone was in my room as I listened to every single word of the couple in the adjoining room. They could just as well been sitting next to me. Keep in mind that I often sleep soundly listening to sirens and honking in midtown Manhattan and my favorite hotel sits on the runway at JFK so I can deal with noise. I did not get a full hours sleep either night. Stay away from this hotel if you want sleep. Additionally, the service is a nightmare! I recognize that in my rush to get out of there, it was my own fault that I left my pillow. I get that one is on me. Regardless, when I called to ask if they could save it for me until I returned for a planned work trip in two weeks, I was told the following (and very rudely) 1) The room would not be cleaned until the next day so I would have to call back sometime but be assured it was going to cost me to get it back. 2) I would need to email the head of hospitality if I wanted someone to check for it. 3) A message could not be left for anyone to look for it. 4)No someone could not go check on the pillows before they cleaned it When I did re-contact the hotel via chat support the response which came several hours after my contact with them “no pillows were found” and they didn’t even respond to my follow up or close the chat. I know that hiring challenges have made it harder to find good people, but there are certain things that shouldn’t be compromised on when you’re in the hospitality business. I of course have moved my reservation in two weeks across the parking lot!

This is a clean, newer hotel on far west side of Omaha metro in an upscale area away from hassles of downtown. We found our room to be clean, spacious and mostly fresh smelling (we detected a faint 'dog' smell in couch, as this is a pet friendly hotel, after all). The location is easy to find. We noticed a couple of maintenance issues that should be addressed, and probably will be. During furious overnight rain storms, we did not hear a thing. Some deluxe shopping is just east on the frontage road. The excellent "Pitch Pizza" is only a block away, very walkable. Berkshire Hathaway Real Estate Co. adjoins the property. Immediate access to 6 and 64.

Daniel was top notch and provided amazing customer service. Better service than my previous stay at the Ritz Carlton :) breakfast was great, my kids loved the pool and hot tub, and bed is comfortable. Also cheap laundry services! 50cents! 200 minimum is a lot of characters BTW

We stayed at Home2 Suites, Omaha on Chicago Street. It was a good place to stay, quiet, nice location, clean, but what made it so memorable was one specific employee-Daniel. He greeted us the first day we arrived and was very pleasant and efficient. Throughout our stay we had a few occasions to interact over general hotel business, and he was always an outstanding employee going out of his way to give great and noticeable customer service. He definitely stood out in his personableness, honesty, character, and being very efficient. We wanted to highlight and commend him for the great job and enhancing our stay by being such a great employee.

Daniel was kind, considerate, and extremely helpful in assisting us after a long day of driving. He was polite and it truly felt he cared for our needs as humans. Our stay was filled with joy, swimming in the pool, great snacks, and a good sleep. Who knows when we will find a hotel this lovely again!!