Hampton Inn Grand Island

The entire hotel is dated. Wallpaper peeling throughout hotel and in our room. Toilet seat and bathtub also had peeling. Very disappointed in hotel quality for a Hampton. And customer service upon reporting our dissatisfaction was non-existent.

Very friendly staff and great breakfast ( usual Hampton Inn fare ) . However this property is overdue for a refresh. Rooms really showing wear and tear. Out of the last 14 stays at Hilton properties this month this is the only Hampton I’ve stayed at that has not been refreshed.

Feeling totally ripped off. My fault to ask for room and not ask rate. Trip Advisor rate was $144.00. I asked for a room and accepted the room she offered and my fault did not ask rate and she did not quote a room rate. Hind sight it was a strange check in, she did not ask how many people staying in room, did not ask for ID she only stated she had two queen. When I saw my email I realized I was paying $361.26 USD (this is with my Hilton honors) I walked down to reception to inquire why price so much higher that Trip Advisor and she said because TA quotes lower price which does not included taxes. I did not even get a bottle of water. The worse is the hotel is a dump, room smells like wet dog and is extremely needy of remodel. Scary squeaky elevator.

AC temp is set for way too high. Room was very uncomfortable and wouldn’t get cooler than 72° (set at 65° but it that wasn’t right). Front desk woman tried to help (hence 2 stars) by giving me a bypass but it didn’t work. She got the maintenance guy but he was clueless. So she got me a fan, so I might get some sleep. Tried pool to cool down but that room was like a sauna, and water was very warm. So they do not use the AC there at all. For the price they charge for an old worn down Hampton Inn, they could at least spring for some AC. Terrible stay.

Built in 2006. Has 8’ ceilings. Normal wear and tear on the building; it was clean. Hard-working front desk employee. Breakfast was typical Hampton Inn fare. Stayed on 3rd floor. Was quiet. Traffic noise isn’t an issue. Didn’t check the pool.