Courtyard by Marriott Greensboro

Worst front desk experience I’ve ever encountered in my life, kept trying to switch my reservations from points to charge me (some sort of scam even though) I was already checked in the room smelled like cigarette smoke in 25 years of traveling this is the worst Marriott I’ve ever had an experience with.

I've stayed at this hotel with my colleagues in early October 2023. Due to unforeseen work related circumstances, my team and I had to check out early. When I had politely asked the front desk (Shirley) if they can accommodate a one time waiver of early check out fee, she basically gave me an attitude and said "I can't help you and you need to speak to Brianna (Hotel Manager)." Brianna was not present at the time and I've asked to speak to another manager but there wasn't one present. I continued to asked Shirley, if Brianna is not here, how do I reach out her? Shirley ignored me and went to assist other guests. After waiting 10minutes, she came back and finally gave me Brianna's email. Shirley could've easily gave me the email but instead made me wait 10minutes for her while she assisted other guests. Later, I've emailed Brianna asking her to her for a one time waiver. She had declined my request and said it was Marriott's policy. I've later contacted Marriott Corporate and they confirmed that due to unforeseen circumstances that the individual hotel will be able to make this accommodation by waiving such fees. Then, I had called Greensboro to speak to Shirley and Brianna again and was told "Sorry this is Marriott's policy". I repeated myself and stated that I've just spoke to Marriott Corporate and they said you guys can waive this. After back and forth with Shirley, I've asked to speak to Brianna and was told she was unavailable to speak to me and to email her. Really? You're on the phone with me, at least tell me you are busy and take down my number to call me back so we can talk this through but instead just to email you? I had filed an official complaint with Marriott Corporate and will not ever again stay at a Marriott due to this experience.

The staff was wonderfully friendly and helpful both on the phone and in person. The hotel's on a loud and busy road--convenient enough, but we felt lucky that we'd secured rooms facing into the courtyard. The Courtyard chain has pluses and minuses--the balconies are great, but would it kill them to provide a free cup of coffee? But this seems a pretty good place in particular.

I have stayed at this hotel in Sept of '22 and March '23. Perhaps it's March Madness in NC but the cost was double what I paid in Sept for the same room. Overall it was a good stay. The room was clean and the beds were comfortable. Great selection at breakfast and would consider staying again but not at the price I paid this time.

Wonderful customer service started at check-in and continued throughout the stay! The Bistro morning staff 3/19 was warm and welcoming! Very clean rooms, close to downtown and interstate. Only took 10 minutes to get downtown all weekend which was nice. Parking was great, you can park on whatever side of the property you are staying on. Would stay again!