Microtel Inn & Suites by Wyndham Sainte Genevieve

Without many choices we stayed here. Hotel was clean, staff was polite but not helpful in addressing our problem. BARKING DOGS. Apparently our neighbors left their dogs alone in their room for a few hours, approximately 7-10p? Calls and a visit to the desk led no where. They couldn’t get a hold of the owners. They did offer a different room, which we took. So packed up our stuff and moved. Again room was clean. Bed, pillows, in my opinion, uncomfortable. Bed was noisy, pillows hard. Unfortunately, not many choices in Ste Genevieve

I was concerned after reading a few reviews here, but was too late to cancel. Yes the room carpet is stained but the room was clean, compact. The bathroom was pristine. Hot beverage coffee/tea plus toaster for bagels, waffles, or bread slices plus cream cheese, peanut butter, jam & yogurt...makes o.k. breakfast. Wouldn't have minded some hardboiled eggs with their cold cereal choices. So for my stay, the negative was the dirty room carpet. No fitness room but easy, safe neighborhood to stroll around, which I did, as a solo woman traveling. Availability at front desk was no problem, and the staff was pleasant, welcoming. Signs at front re: calling if noone's around, which I did & someone promptly appeared. Would stay again as a solo, but not as a pair or more. Room is too small, but, there you have it.

This particular room was actually pretty comfortable and clean, with one glaring exception; the carpet was badly stained throughout. I have to believe the hotel has a plan to replace the carpet in the rooms sooner than later, as carpeting throughout the hotel hallways, etc, were in much better condition. The a/c unit even worked well; it was quiet with a working thermostat and reasonably clean filters. That carpet though......Breakfast was, well.....seemed to be an after thought to hotel staff. Prepackaged waffles in a toaster don't qualify as "hot" breakfast item. Choices were slim, and a disappointing end to an otherwise decent stay. Wynham, you can do better.

At 11 pm I was sitting on my bed and my adult daughter was on the other one. We saw tiny brown bugs crawling on the covers! It totally grossed us out. I didn’t see anyone at the front so we left to find another place to sleep. I called the number for the front desk and told the person who answered. The next morning called the manager who refused a refund because I didn’t bring them a bug. I was told the policy is to not give a refund unless I can produce the bugs. They claimed they couldn’t find them, insinuated I was making it up. In hindsight I wish we had taken a photo, but we were so tired and disgusted we just left. I will NEVER stay at another Microtel property again!

stop over for two week vacation . sleep over on my way too my next leg of my vacation. hopefully my next stop will have a better breakfast