Best Western Plus The Normandy Inn & Suites

The Hotel was very clean and very close to the event we were attending; beds were very comfortable; pool area was clean and a nice large area to just sit in. The staff was very friendly and helpful especially Latoya, she made us feel very welcomed, she always had a smile answered every question we asked she alone would make me chose this Hotel again.

Quinn and the team are amazing and so helpful. Our kids said this was the best hotel because at 10pm they serve milk and cookies and everyone needs that before bed. It’s a quick walk to the stadium and very easy to get to from the interstate. Also the restaurant attached is very nice.

First time staying here & will not be the last. Stayed two nights due to attending a concert at The Armory. Check in was easy & was recognized as a rewards member (which doesn't happen very often). Was pleasantly surprised when we went up to our room & were upgraded to a suite! The room was nice & spacious. Nice that you have in/out privileges for parking. We enjoyed the cookies & milk at 10pm down in the lobby. All the front desk staff were very friendly & helpful. Would recommend & will stay here again!

DO NOT STAY HERE. We were there for a volleyball tournament. There was only 1 working elevator and no stairs leading down to a lobby from our room (363). The only stairs available from our floor went to an emergency exit. On the day we were checking out and everyone was leaving, ALL elevators were not working and they made everyone take the emergency exit stairs down. The food in the restaurant was TERRIBLE. The server had no idea about the menu when we asked him questions. All food that we wanted they were out of. And the worst part, which I am livid about, is that I accidentally left my families coats in the closet. When I called, 24 hours later and verified no one had checked into our room after our departure, I was told there were no coats found in our room. I know that is a 100% lie because I took our coats, but we didn't use them so they were in that closet. I came home, 7 hours away, and saw I forgot them but apparently they think I lost them inside the car or something because "we didn't find them" is their only response. Clearly their staff of housekeepers are liars and thieves. I will be reporting this to the police because the value of those coats is $400+. I will also be letting every single website I can get ahold of, along with the volleyball housing company, know what I have experienced. In my 9 years of traveling for volleyball I have NEVER experienced this much horriddness. I cannot even express how mad I am at this hotel, especially with the lying, stealing staff.

I was recommended to stay here for a vikings game and very excited to stay. The hotel was decent. My issue came when i was hit with a 100 charge from the restaurant to my room when i never stepped foot in the restaurant. A week has gone by and they are “still looking into it.” It doesn't take more than a day to find a receipt and confirm i never signed it. What was supposed to be a great weekend celebrating my birthday has caused me so much stress.